Filters that always show with all options

  • Resolved efquintana

    (@efquintana)


    1 year ago

    Hello

    I’m creating a store with a fairly extensive and varied catalog and I’m encountering a problem when configuring filters by attribute.

    To start, filters are displayed on all store screens, whether they show products or not. Regardless of whether they can be applied or not.

    For example, on a category page, where there is only a list of subcategories, the filters continue to be displayed. To me, that doesn’t make sense.

    It also doesn’t make sense for a certain filter to be displayed in a product category where it is not used.

    For example, I sell bicycle wheels and saddles.
    On the wheels I have a diameter attribute that I use as a filter because it is useful for users.
    Why show that filter in the saddles category if they don’t use the diameter attribute?

    On the other hand, and more worrying. The filters show absolutely all the options in the store even if they do not exist among the products displayed.

    For example, in the store I have 12 brands of products in total. But in a specific product category, only 3 of them are used. The filter still shows the store’s 12 brands.

    The same happens with any other attribute, so instead of facilitating navigation what is achieved is a disastrous user experience where using any filter is more of a lottery than a tool to reduce options.

    I know I’m doing something wrong, because I remember stores where this is not how it works. But I can’t find the solution although I’m sure it’s right under my nose.

    In the filter block I don’t see any configuration that modifies this behavior and neither do I see any in the WooCommerce settings.

    How can I get the filters to work consistently and not the way they are?

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @efquintana!

    Thank you for reaching out.

    I understand you have an issue with filters; they are not working as you expected, correct?

    To know the issue better, kindly provide a URL to your site so we can further check. If you aren’t comfortable posting it here, you can use an online service like Pastebin.

    Also, we would like to know more about your setup; for that, kindly provide us your?System Status;?you can find it via WooCommerce > Status. Select ‘Get system report’, then ‘Copy for support’, and paste your response here.?

    Looking forward to your response.

    Cheers!

    Thread Starter efquintana

    (@efquintana)

    It’s not that I don’t feel comfortable, it’s that the website is not accessible because it is under construction.

    In any case, you have the domain in the State itself:

    `
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Carrito: #45 - /tienda-gimnasia-ritmica/carrito/
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te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

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Newest: 2025-01-01 00:00:01 +0100


### Status report information ###

Generated at: 2024-03-06 21:12:08 +01:00
    • This reply was modified 1 year ago by efquintana.

    Hi @efquintana!

    Thank you for sending the system report status. I can’t find anything related to the issue in it, unfortunately.

    I want to know the source of this filter behavior; this could be a conflict between your theme or a plugin. As a next step, let’s try the following:

    Please perform a conflict test by temporarily switching your theme back to Storefront, deactivating all plugins except WooCommerce, and then checking if the filters are working as expected.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each until you find the one causing conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation of how to do a conflict test here: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you!

    Thread Starter efquintana

    (@efquintana)

    With all plugins disabled (except WooCommerce, of course) and Storefront enabled, the behavior is exactly the same ???♀?

    Filters that display on categories where that attribute does not apply.

    Filters that show options that have products in other categories but not in the current one.

    As I said, a lottery more than a tool ??

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @efquintana,

    I was able to replicate this issue, and I see filters being shown even when they are not applicable. In this case, though I can recommend working with a third-party solution that could work dynamically and show only applicable filters depending on the content you’re seeing, you can do a quick search here: https://www.ads-software.com/plugins/search/woocommerce+product+filter/, there are great options you can consider to filter everything!

    I hope this helps so far!
    -OP

    Thread Starter efquintana

    (@efquintana)

    In other words, instead of getting better, it gets worse.

    Now it’s necessary to install an additional plugin for something that could previously be done with an already integrated widget. ???♀?

    Hey, @efquintana!

    I understand how having this options by default could be beneficial.

    We appreciate your suggestions and are always looking for ways to improve our products and services, and input from users like you is invaluable.

    We have a website where you can submit feature requests and upvote the ones other people submitted and you like. You can check that out here.

    Please let us know if there’s anything else we can do to help or if you have further questions.

    Have a wonderful day!

Viewing 7 replies - 1 through 7 (of 7 total)
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