Filters Won’t Work as Expected
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Hello!
Our client noticed another issue with the WooCommerce filters used on their website.
The first issue we have noticed is that on the dropdown, only one option will appear even though there are other (not empty) taxonomy terms assigned as well.
Also, even though the URL seems to be passing the correct parameters, after reloading, it seems like the results are not correctly fetched.In the past, we had faced another issue with the Filter Functionality, but this was fixed with your guidance.
It now seems that this is a new issue. I am also attaching the link to our previous completed task
https://www.ads-software.com/support/topic/woocommerce-filters-by-attribute-wont-appear/#post-15568051Thanks a lot in advance!
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Hi @mlysikatos
Thanks for reaching out.
Can you please share a link to the URL where we can check the issue? From your previous thread I found the website https://onlinestore.mazda.autoone.gr but it is showing “Model” as the only dropdown on the homepage, and it is empty. I believe I’m looking at the wrong place.
Secondly, can you please confirm if the steps advised in the previous case (regenerating the product attributes lookup table and clearing transients) have already been tried out now, and those didn’t help?
We’ll look forward to your response.
Hi @margaretwporg ,
Thanks for the fast reply and sorry for my late response.
I tried to regenerate the product attributes lookup table and clear transients once again(this actually took too much time), but this issue still exists.
Our client has hidden the website from the public, using HTTP Authorization, until this is fixed. Unfortunately, I am afraid that I can’t provide you with those creds in this public thread. Is there any other way I could provide you feedback?
Maybe screenshots or something else?Thanks in advance!
Hi @mlysikatos
Please note that it is prohibited to share/ask for login credentials as per the forum guidelines: https://www.ads-software.com/support/guidelines/#the-bad-stuff
If you could share screenshot(s) that show the problem, that would be helpful. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Thanks @margaretwporg ,
These are some of the screenshots from the site!
In this case, the filter section will only fetch one single taxonomy term for each filter, even though in the backend there are other(not empty) terms as well.
https://snipboard.io/O5QBle.jpgBut when the user chooses to filter based on a filter, this won’t work.
For example, if someone chooses to filter results for fuel type, for example “Βενζ?νη”(which means petrol in Greek), the page will reload with the appropriate URL, but the results won’t be fetched
https://snipboard.io/3j54kb.jpgThe parameter, in this case, is actually present on the URL, and the taxonomy term as well, so this probably has to do with the DB?
This issue applies to all the filters, not only the one about fuel!Maybe it is noteworthy to say that this is a WordPress multisite installation.
Thanks!
Hello,
Have you checked if the issue persists when you deactivate all plugins except WooCommerce and switch your theme to Storefront? This can rule out any plugin/theme conflicts.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hello @maykato ,
Thanks for your advice!
Unfortunately, the issue persists when you deactivate all plugins and switch to your WooCommerce Theme. Once I activate the Storefront theme, the filters kept displaying only one option(in the dropdown), and the results of the filtering(upon reloading) are not the correct onesHi @mlysikatos
Can you please share a link to a variable product as well as the current system status?
Hi @maykato ,
Thanks for the fast response.
What exactly do you mean by link to a variable product ?
I would just like to remind you that we have enabled the HTTP Authorization for this site, till this is fixed, so the public can’t have access to this particular installation. Below I am attaching the system status.Thanks a lot!
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Η βασικ? ?κδοση ε?ναι η 6.0.0 aiglon/woocommerce/emails/customer-note.php aiglon/woocommerce/emails/customer-on-hold-order.php aiglon/woocommerce/emails/customer-processing-order.php aiglon/woocommerce/emails/customer-refunded-order.php aiglon/woocommerce/emails/customer-reset-password.php aiglon/woocommerce/emails/email-addresses.php ?κδοση 3.9.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.6.0 aiglon/woocommerce/emails/email-customer-details.php aiglon/woocommerce/emails/email-downloads.php aiglon/woocommerce/emails/email-footer.php aiglon/woocommerce/emails/email-header.php aiglon/woocommerce/emails/email-order-details.php aiglon/woocommerce/emails/email-order-items.php aiglon/woocommerce/emails/email-styles.php aiglon/woocommerce/emails/plain/admin-cancelled-order.php aiglon/woocommerce/emails/plain/admin-failed-order.php aiglon/woocommerce/emails/plain/admin-new-order.php aiglon/woocommerce/emails/plain/customer-completed-order.php aiglon/woocommerce/emails/plain/customer-invoice.php aiglon/woocommerce/emails/plain/customer-new-account.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 6.0.0 aiglon/woocommerce/emails/plain/customer-note.php aiglon/woocommerce/emails/plain/customer-on-hold-order.php aiglon/woocommerce/emails/plain/customer-processing-order.php aiglon/woocommerce/emails/plain/customer-refunded-order.php aiglon/woocommerce/emails/plain/customer-reset-password.php aiglon/woocommerce/emails/plain/email-addresses.php ?κδοση 3.4.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.6.0 aiglon/woocommerce/emails/plain/email-customer-details.php aiglon/woocommerce/emails/plain/email-downloads.php aiglon/woocommerce/emails/plain/email-order-details.php aiglon/woocommerce/emails/plain/email-order-items.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.2.0 aiglon/woocommerce/global/breadcrumb.php aiglon/woocommerce/global/form-login.php aiglon/woocommerce/global/quantity-input.php aiglon/woocommerce/global/sidebar.php aiglon/woocommerce/global/wrapper-end.php aiglon/woocommerce/global/wrapper-start.php aiglon/woocommerce/loop/add-to-cart.php aiglon/woocommerce/loop/loop-end.php aiglon/woocommerce/loop/loop-start.php aiglon/woocommerce/loop/no-products-found.php aiglon/woocommerce/loop/orderby.php aiglon/woocommerce/loop/pagination.php aiglon/woocommerce/loop/price.php aiglon/woocommerce/loop/rating.php aiglon/woocommerce/loop/result-count.php aiglon/woocommerce/loop/sale-flash.php aiglon/woocommerce/myaccount/dashboard.php aiglon/woocommerce/myaccount/downloads.php aiglon/woocommerce/myaccount/form-add-payment-method.php aiglon/woocommerce/myaccount/form-edit-account.php aiglon/woocommerce/myaccount/form-edit-address.php aiglon/woocommerce/myaccount/form-login.php aiglon/woocommerce/myaccount/form-lost-password.php aiglon/woocommerce/myaccount/form-reset-password.php aiglon/woocommerce/myaccount/lost-password-confirmation.php aiglon/woocommerce/myaccount/my-account.php aiglon/woocommerce/myaccount/my-address.php aiglon/woocommerce/myaccount/my-downloads.php aiglon/woocommerce/myaccount/my-orders.php aiglon/woocommerce/myaccount/navigation.php aiglon/woocommerce/myaccount/orders.php aiglon/woocommerce/myaccount/payment-methods.php aiglon/woocommerce/myaccount/view-order.php aiglon/woocommerce/notices/error.php aiglon/woocommerce/notices/notice.php aiglon/woocommerce/notices/success.php aiglon/woocommerce/order/form-tracking.php ?κδοση 3.6.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 6.5.0 aiglon/woocommerce/order/order-again.php aiglon/woocommerce/order/order-details-customer.php ?κδοση 3.4.4 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.6.0 aiglon/woocommerce/order/order-details-item.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.2.0 aiglon/woocommerce/order/order-details.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.6.0 aiglon/woocommerce/order/order-downloads.php aiglon/woocommerce/order/tracking.php aiglon/woocommerce/product-searchform.php aiglon/woocommerce/single-product/add-to-cart/external.php aiglon/woocommerce/single-product/add-to-cart/grouped.php ?κδοση 4.0.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.8.0 aiglon/woocommerce/single-product/add-to-cart/simple.php aiglon/woocommerce/single-product/add-to-cart/variable.php ?κδοση 3.5.5 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 6.1.0 aiglon/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php aiglon/woocommerce/single-product/add-to-cart/variation.php aiglon/woocommerce/single-product/meta.php aiglon/woocommerce/single-product/photoswipe.php aiglon/woocommerce/single-product/price.php aiglon/woocommerce/single-product/product-attributes.php aiglon/woocommerce/single-product/product-image.php aiglon/woocommerce/single-product/product-thumbnails.php aiglon/woocommerce/single-product/rating.php aiglon/woocommerce/single-product/related.php aiglon/woocommerce/single-product/review-meta.php aiglon/woocommerce/single-product/review-rating.php aiglon/woocommerce/single-product/review.php aiglon/woocommerce/single-product/sale-flash.php aiglon/woocommerce/single-product/share.php aiglon/woocommerce/single-product/short-description.php aiglon/woocommerce/single-product/stock.php aiglon/woocommerce/single-product/tabs/additional-information.php aiglon/woocommerce/single-product/tabs/description.php aiglon/woocommerce/single-product/tabs/tabs.php aiglon/woocommerce/single-product/title.php aiglon/woocommerce/single-product/up-sells.php aiglon/woocommerce/single-product-reviews.php aiglon/woocommerce/single-product.php aiglon/woocommerce/content-product_cat.php ?κδοση 2.6.1 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.7.0 aiglon/woocommerce/taxonomy-product_cat.php ?κδοση 1.6.4 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.7.0 aiglon/woocommerce/taxonomy-product_tag.php ?κδοση 1.6.4 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.7.0 Outdated Templates: ? Μ?θετε πω? να κ?νετε ενημ?ρωση ### Action Scheduler ### Ολοκληρωμ?νη: 60 Oldest: 2022-05-04 11:24:16 +0300 Newest: 2022-06-03 14:40:38 +0300 ### Status report information ### Generated at: 2022-06-03 16:44:56 +03:00
Hello @mlysikatos!
WC Database Version: 6.3.1
I see your database version doesn’t match your WooCommerce version. Besides WooCommerce you should also update the WooCommerce Database to match the core version. Can you please do that and see if that helps.
You can do it from WooCommerce > Status > Tools > Update database.
Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice—
WP Version: ? 5.9.3 – Μια νε?τερη ?κδοση του WordPress ε?ναι διαθ?σιμη (6.0)
Please also upgrade your WordPress version.
If the above doesn’t help then please share WooCommerce error logs with us.
Error Log can be found under WooCommerce > System Status > Logs (if available).Hope it helps.
Hello!
Thanks for your advice!
Unfortunately, that didn’t work either.This is what the log has till now
2022-06-06T12:34:40+00:00 INFO Approved Download Directories sync: new scan scheduled.
2022-06-06T12:34:40+00:00 INFO Approved Download Directories sync: scan is complete!Also, I am attaching the status report once again in case you need this
### WordPress Environment ### WordPress address (URL): https://onlinestore.peugeot.gr Site address (URL): https://onlinestore.peugeot.gr WC Version: 6.5.1 REST API Version: ? 6.5.1 WC Blocks Version: ? 7.4.3 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: el External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 7.4.29 PHP Post Max Size: 16 MB PHP Time Limit: 600 PHP Max Input Vars: 2000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1 Max Upload Size: 16 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.5.1 WC Database Prefix: p_aiglon_w_ Συνολικ? μ?γεθο? β?ση? δεδομ?νων: 251.19MB Μ?γεθο? β?ση? δεδομ?νων: 192.66MB Μ?γεθο? ευρετηρ?ου β?ση? δεδομ?νων: 58.53MB p_aiglon_w_woocommerce_sessions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_api_keys: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_attribute_taxonomies: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_downloadable_product_permissions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_order_items: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_order_itemmeta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_tax_rates: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_tax_rate_locations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_shipping_zones: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_shipping_zone_locations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_shipping_zone_methods: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_payment_tokens: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_payment_tokenmeta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_woocommerce_log: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_actionscheduler_actions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.13MB + Μηχαν? InnoDB. p_aiglon_w_actionscheduler_claims: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_actionscheduler_groups: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_actionscheduler_logs: Δεδομ?να: 0.05MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_alphabank_transactions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_commentmeta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_comments: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.09MB + Μηχαν? InnoDB. p_aiglon_w_ewwwio_images: Δεδομ?να: 18.16MB + Ευρετ?ρια: 18.27MB + Μηχαν? InnoDB. p_aiglon_w_ewwwio_queue: Δεδομ?να: 0.14MB + Ευρετ?ρια: 0.09MB + Μηχαν? InnoDB. p_aiglon_w_gf_draft_submissions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_gf_entry: Δεδομ?να: 1.52MB + Ευρετ?ρια: 0.14MB + Μηχαν? InnoDB. p_aiglon_w_gf_entry_meta: Δεδομ?να: 3.52MB + Ευρετ?ρια: 5.52MB + Μηχαν? InnoDB. p_aiglon_w_gf_entry_notes: Δεδομ?να: 1.52MB + Ευρετ?ρια: 0.19MB + Μηχαν? InnoDB. p_aiglon_w_gf_form: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_gf_form_meta: Δεδομ?να: 0.28MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_gf_form_revisions: Δεδομ?να: 0.50MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_gf_form_view: Δεδομ?να: 0.11MB + Ευρετ?ρια: 0.11MB + Μηχαν? InnoDB. p_aiglon_w_gf_rest_api_keys: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_links: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_options: Δεδομ?να: 4.17MB + Ευρετ?ρια: 0.28MB + Μηχαν? InnoDB. p_aiglon_w_postmeta: Δεδομ?να: 85.36MB + Ευρετ?ρια: 18.23MB + Μηχαν? InnoDB. p_aiglon_w_posts: Δεδομ?να: 11.28MB + Ευρετ?ρια: 5.91MB + Μηχαν? InnoDB. p_aiglon_w_termmeta: Δεδομ?να: 0.08MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB. p_aiglon_w_terms: Δεδομ?να: 0.08MB + Ευρετ?ρια: 0.09MB + Μηχαν? InnoDB. p_aiglon_w_term_relationships: Δεδομ?να: 1.52MB + Ευρετ?ρια: 0.42MB + Μηχαν? InnoDB. p_aiglon_w_term_taxonomy: Δεδομ?να: 0.09MB + Ευρετ?ρια: 0.13MB + Μηχαν? InnoDB. p_aiglon_w_usermeta: Δεδομ?να: 0.47MB + Ευρετ?ρια: 0.25MB + Μηχαν? InnoDB. p_aiglon_w_users: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB. p_aiglon_w_wc_admin_notes: Δεδομ?να: 0.08MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wc_admin_note_actions: Δεδομ?να: 0.05MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wc_category_lookup: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wc_customer_lookup: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_wc_download_log: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_wc_order_coupon_lookup: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_wc_order_product_lookup: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB. p_aiglon_w_wc_order_stats: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB. p_aiglon_w_wc_order_tax_lookup: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_wc_product_attributes_lookup: Δεδομ?να: 0.08MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB. p_aiglon_w_wc_product_download_directories: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wc_product_meta_lookup: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.09MB + Μηχαν? InnoDB. p_aiglon_w_wc_rate_limits: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wc_reserved_stock: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wc_tax_rate_classes: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wc_webhooks: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wfblockediplog: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wfblocks7: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB. p_aiglon_w_wfconfig: Δεδομ?να: 2.25MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wfcrawlers: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wffilechanges: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wffilemods: Δεδομ?να: 32.58MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wfhits: Δεδομ?να: 1.02MB + Ευρετ?ρια: 0.09MB + Μηχαν? InnoDB. p_aiglon_w_wfhoover: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wfissues: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB. p_aiglon_w_wfknownfilelist: Δεδομ?να: 14.52MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wflivetraffichuman: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wflocs: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wflogins: Δεδομ?να: 1.02MB + Ευρετ?ρια: 0.14MB + Μηχαν? InnoDB. p_aiglon_w_wfls_2fa_secrets: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_wfls_settings: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wfnotifications: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wfpendingissues: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB. p_aiglon_w_wfreversecache: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wfsnipcache: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB. p_aiglon_w_wfstatus: Δεδομ?να: 1.02MB + Ευρετ?ρια: 0.11MB + Μηχαν? InnoDB. p_aiglon_w_wftrafficrates: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wpmailsmtp_debug_events: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_wpmailsmtp_tasks_meta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB. p_aiglon_w_yoast_indexable: Δεδομ?να: 9.47MB + Ευρετ?ρια: 6.41MB + Μηχαν? InnoDB. p_aiglon_w_yoast_indexable_hierarchy: Δεδομ?να: 0.17MB + Ευρετ?ρια: 0.27MB + Μηχαν? InnoDB. p_aiglon_w_yoast_migrations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB. p_aiglon_w_yoast_primary_term: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB. p_aiglon_w_yoast_seo_links: Δεδομ?να: 0.41MB + Ευρετ?ρια: 0.17MB + Μηχαν? InnoDB. ### Post Type Counts ### acf-field: 913 acf-field-group: 15 attachment: 12632 custom_css: 1 dealer: 83 nav_menu_item: 3 oembed_cache: 5 omapi: 1 page: 20 post: 3 product: 1821 revision: 834 shop_order: 9 wp_block: 3 wp_global_styles: 1 wp3cxc2c_c2c_form: 3 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (18) ### Gravity Forms: απ? τον/την Gravity Forms – 2.6.3 3CX Live Chat and Talk: απ? τον/την 3CX – 1.7.1 Advanced Custom Fields: Gravityforms Add-on: απ? τον/την Say Hello GmbH – 1.3.4 Advanced Custom Fields PRO: απ? τον/την Delicious Brains – 5.12.2 AutoConvert Greeklish Permalinks: απ? τον/την Dimitris Mavroudis – 4.0.3 Cookie Notice & Compliance for GDPR / CCPA: απ? τον/την Hu-manity.co – 2.3.0 Duplicate Page: απ? τον/την mndpsingh287 – 4.4.8 EWWW Image Optimizer: απ? τον/την Exactly WWW – 6.5.2 OptinMonster: απ? τον/την OptinMonster Popup Builder Team – 2.7.0 Safe SVG: απ? τον/την 10up – 2.0.1 Category Order and Taxonomy Terms Order: απ? τον/την Nsp-Code – 1.6.1 W3 Total Cache: απ? τον/την BoldGrid – 2.2.1 Μ?θοδο? Πληρωμ?? τη? Alpha Bank για το WooCommerce: απ? τον/την Papaki – 1.3.7 WooCommerce: απ? τον/την Automattic – 6.5.1 Wordfence Security: απ? τον/την Wordfence – 7.5.10 Yoast SEO: απ? τον/την Ομ?δα Yoast – 19.0 WP Mail SMTP: απ? τον/την WPForms – 3.4.0 WP-PageNavi: απ? τον/την Lester 'GaMerZ' Chan – 2.94.0 ### Inactive Plugins (0) ### ### Dropin Plugins (3) ### advanced-cache.php: advanced-cache.php db.php: db.php object-cache.php: object-cache.php ### Must Use Plugins (4) ### Luv Blocks: απ? τον/την Luv Digital – 2.0.0 LuvDev: απ? τον/την Luv Digital – 2.0.0 Luv HTML to PDF: απ? τον/την Luv Digital – 1.0.0 LuV SAP Bridge: απ? τον/την Luv Digital – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: simple (simple) grouped (grouped) variable (variable) external (external) Taxonomies: Product Visibility: exclude-from-search (exclude-from-search) exclude-from-catalog (exclude-from-catalog) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Β?ση καταστ?ματο?: #54 - /cars/ Καλ?θι: #56 - /cart/ Ταμε?ο: #58 - /checkout/ Ο λογαριασμ?? μου: #52 - /my-account/ ?ροι και Προ?ποθ?σει?: #12821 - /oroi-kratisis/ ### Theme ### Name: Aiglon Version: 1.0.0 Author URL: https://www.luvgroup.co.uk/ Child Theme: ? – Αν κ?νετε μετατροπ? του WooCommerce π?νω σε ?να γονικ? θ?μα που δεν δημιουργ?σατε εσε?? προσωπικ? τ?τε σα? προτε?νουμε να χρησιμοποι?σετε ?να θ?μα απ?γονο. Δε?τε: Πω? να δημιουργ?σετε ?να θ?μα απ?γονο WooCommerce Support: ? ### Templates ### Overrides: aiglon/woocommerce/archive-product.php aiglon/woocommerce/auth/footer.php aiglon/woocommerce/auth/form-grant-access.php aiglon/woocommerce/auth/form-login.php aiglon/woocommerce/auth/header.php aiglon/woocommerce/cart/cart-empty.php aiglon/woocommerce/cart/cart-item-data.php aiglon/woocommerce/cart/cart-shipping.php aiglon/woocommerce/cart/cart-totals.php aiglon/woocommerce/cart/cart.php aiglon/woocommerce/cart/cross-sells.php aiglon/woocommerce/cart/mini-cart.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.2.0 aiglon/woocommerce/cart/proceed-to-checkout-button.php aiglon/woocommerce/cart/shipping-calculator.php aiglon/woocommerce/checkout/cart-errors.php aiglon/woocommerce/checkout/form-billing.php aiglon/woocommerce/checkout/form-checkout.php aiglon/woocommerce/checkout/form-coupon.php aiglon/woocommerce/checkout/form-login.php aiglon/woocommerce/checkout/form-pay.php ?κδοση 3.4.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.2.0 aiglon/woocommerce/checkout/form-shipping.php aiglon/woocommerce/checkout/order-receipt.php aiglon/woocommerce/checkout/payment-method.php aiglon/woocommerce/checkout/payment.php aiglon/woocommerce/checkout/review-order.php ?κδοση 3.8.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.2.0 aiglon/woocommerce/checkout/terms.php aiglon/woocommerce/checkout/thankyou.php aiglon/woocommerce/content-product.php aiglon/woocommerce/content-single-product.php aiglon/woocommerce/content-widget-price-filter.php aiglon/woocommerce/content-widget-product.php aiglon/woocommerce/content-widget-reviews.php aiglon/woocommerce/emails/admin-cancelled-order.php aiglon/woocommerce/emails/admin-failed-order.php aiglon/woocommerce/emails/admin-new-order.php aiglon/woocommerce/emails/customer-completed-order.php aiglon/woocommerce/emails/customer-invoice.php aiglon/woocommerce/emails/customer-new-account.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 6.0.0 aiglon/woocommerce/emails/customer-note.php aiglon/woocommerce/emails/customer-on-hold-order.php aiglon/woocommerce/emails/customer-processing-order.php aiglon/woocommerce/emails/customer-refunded-order.php aiglon/woocommerce/emails/customer-reset-password.php aiglon/woocommerce/emails/email-addresses.php ?κδοση 3.9.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.6.0 aiglon/woocommerce/emails/email-customer-details.php aiglon/woocommerce/emails/email-downloads.php aiglon/woocommerce/emails/email-footer.php aiglon/woocommerce/emails/email-header.php aiglon/woocommerce/emails/email-order-details.php aiglon/woocommerce/emails/email-order-items.php aiglon/woocommerce/emails/email-styles.php aiglon/woocommerce/emails/plain/admin-cancelled-order.php aiglon/woocommerce/emails/plain/admin-failed-order.php aiglon/woocommerce/emails/plain/admin-new-order.php aiglon/woocommerce/emails/plain/customer-completed-order.php aiglon/woocommerce/emails/plain/customer-invoice.php aiglon/woocommerce/emails/plain/customer-new-account.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 6.0.0 aiglon/woocommerce/emails/plain/customer-note.php aiglon/woocommerce/emails/plain/customer-on-hold-order.php aiglon/woocommerce/emails/plain/customer-processing-order.php aiglon/woocommerce/emails/plain/customer-refunded-order.php aiglon/woocommerce/emails/plain/customer-reset-password.php aiglon/woocommerce/emails/plain/email-addresses.php ?κδοση 3.4.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.6.0 aiglon/woocommerce/emails/plain/email-customer-details.php aiglon/woocommerce/emails/plain/email-downloads.php aiglon/woocommerce/emails/plain/email-order-details.php aiglon/woocommerce/emails/plain/email-order-items.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.2.0 aiglon/woocommerce/global/breadcrumb.php aiglon/woocommerce/global/form-login.php aiglon/woocommerce/global/quantity-input.php aiglon/woocommerce/global/sidebar.php aiglon/woocommerce/global/wrapper-end.php aiglon/woocommerce/global/wrapper-start.php aiglon/woocommerce/loop/add-to-cart.php aiglon/woocommerce/loop/loop-end.php aiglon/woocommerce/loop/loop-start.php aiglon/woocommerce/loop/no-products-found.php aiglon/woocommerce/loop/orderby.php aiglon/woocommerce/loop/pagination.php aiglon/woocommerce/loop/price.php aiglon/woocommerce/loop/rating.php aiglon/woocommerce/loop/result-count.php aiglon/woocommerce/loop/sale-flash.php aiglon/woocommerce/myaccount/dashboard.php aiglon/woocommerce/myaccount/downloads.php aiglon/woocommerce/myaccount/form-add-payment-method.php aiglon/woocommerce/myaccount/form-edit-account.php aiglon/woocommerce/myaccount/form-edit-address.php aiglon/woocommerce/myaccount/form-login.php aiglon/woocommerce/myaccount/form-lost-password.php aiglon/woocommerce/myaccount/form-reset-password.php aiglon/woocommerce/myaccount/lost-password-confirmation.php aiglon/woocommerce/myaccount/my-account.php aiglon/woocommerce/myaccount/my-address.php aiglon/woocommerce/myaccount/my-downloads.php aiglon/woocommerce/myaccount/my-orders.php aiglon/woocommerce/myaccount/navigation.php aiglon/woocommerce/myaccount/orders.php aiglon/woocommerce/myaccount/payment-methods.php aiglon/woocommerce/myaccount/view-order.php aiglon/woocommerce/notices/error.php aiglon/woocommerce/notices/notice.php aiglon/woocommerce/notices/success.php aiglon/woocommerce/order/form-tracking.php ?κδοση 3.6.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 6.5.0 aiglon/woocommerce/order/order-again.php aiglon/woocommerce/order/order-details-customer.php ?κδοση 3.4.4 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.6.0 aiglon/woocommerce/order/order-details-item.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 5.2.0 aiglon/woocommerce/order/order-details.php ?κδοση 3.7.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.6.0 aiglon/woocommerce/order/order-downloads.php aiglon/woocommerce/order/tracking.php aiglon/woocommerce/product-searchform.php aiglon/woocommerce/single-product/add-to-cart/external.php aiglon/woocommerce/single-product/add-to-cart/grouped.php ?κδοση 4.0.0 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.8.0 aiglon/woocommerce/single-product/add-to-cart/simple.php aiglon/woocommerce/single-product/add-to-cart/variable.php ?κδοση 3.5.5 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 6.1.0 aiglon/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php aiglon/woocommerce/single-product/add-to-cart/variation.php aiglon/woocommerce/single-product/meta.php aiglon/woocommerce/single-product/photoswipe.php aiglon/woocommerce/single-product/price.php aiglon/woocommerce/single-product/product-attributes.php aiglon/woocommerce/single-product/product-image.php aiglon/woocommerce/single-product/product-thumbnails.php aiglon/woocommerce/single-product/rating.php aiglon/woocommerce/single-product/related.php aiglon/woocommerce/single-product/review-meta.php aiglon/woocommerce/single-product/review-rating.php aiglon/woocommerce/single-product/review.php aiglon/woocommerce/single-product/sale-flash.php aiglon/woocommerce/single-product/share.php aiglon/woocommerce/single-product/short-description.php aiglon/woocommerce/single-product/stock.php aiglon/woocommerce/single-product/tabs/additional-information.php aiglon/woocommerce/single-product/tabs/description.php aiglon/woocommerce/single-product/tabs/tabs.php aiglon/woocommerce/single-product/title.php aiglon/woocommerce/single-product/up-sells.php aiglon/woocommerce/single-product-reviews.php aiglon/woocommerce/single-product.php aiglon/woocommerce/content-product_cat.php ?κδοση 2.6.1 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.7.0 aiglon/woocommerce/taxonomy-product_cat.php ?κδοση 1.6.4 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.7.0 aiglon/woocommerce/taxonomy-product_tag.php ?κδοση 1.6.4 ε?ναι ληγμ?νο. Η βασικ? ?κδοση ε?ναι η 4.7.0 Outdated Templates: ? Μ?θετε πω? να κ?νετε ενημ?ρωση ### Action Scheduler ### Ολοκληρωμ?νη: 58 Oldest: 2022-05-06 17:12:03 +0300 Newest: 2022-06-06 15:34:40 +0300 Σε αναμον?: 1 Oldest: -0001-11-30 01:34:52 +0134 Newest: -0001-11-30 01:34:52 +0134 ### Status report information ### Generated at: 2022-06-06 15:47:22 +03:00
Hi @mlysikatos
Thanks for sharing the logs and the updated system status.
The logs seem to be unrelated to the issue at hand.
The best way forward would be to create a staging site to perform further testings without impacting your production site. On that installation you should initially disable all other plugins except WooCommerce, and switch to the default Storefront theme.
Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/.
Then, if possible, please provide us with a link to a page on your staging site where we can check the issue.
Regards
Hi @hegenberg ,
We have created a staging site so you could take a look at this issue.
Just a couple of notes for this.
Firstly, due to the fact that the uploads folder is really big(larger than 10GB), we haven’t migrated them, so the site doesn’t have any images.
Secondly, I have disabled all the plugins and activated the Storefront theme as you requested. The only plugin that hasn’t been deactivated is the ACF Pro because there are some custom post types.
Last but not least, you will notice that there are also some custom shortcodes we have used in the sidebar, which are currently not properly displayed. Let me know if you would like me to switch to our custom theme, to check how it actually looks.The URL for the cars page is this one
https://aiglon2.stix.gr/cars/Please let me know if there is anything else needed to be done!
Thanks in advance!
Hi @mlysikatos,
Thanks for creating a staging site!
Let’s do a recap to better handle the reported problem from this point on. You’re saying that the filter only shows one taxonomy term and I noticed all other filters in the sidebar have the same behavior, right?
We would need some additional information:
1. What’s the name of the widget you’re using to filter products?
2. Can you make a screenshot of how you set up the widget in the backend?
3. Can you show us which terms should be displayed there?We look forward to hearing from you.
Hello @rainfallnixfig ,
That is correct!
Regarding the questions, you have made
1. WE are using, what I believe are the Woo Commerce widgets coming from the plugin itself.
In our case, we are using those filters based on taxonomy terms
2. This is how the sidebar widgets look on the backend
https://snipboard.io/D94KpI.jpg
I am also attaching a screenshot of what a single widget looks like
https://snipboard.io/gNr5aQ.jpg
3. Last but not least, those are the taxonomies that should display all their options.
https://snipboard.io/NsnPvg.jpgThe client informed us that they would like to launch their site on the 20th of June, so is there anything we could do so that we help and speed up the process?
Thanks in advance!
Hello,
Thank you for the screenshots. Can you click Configure terms of an attribute, and share a screenshot of that page too? This is to confirm if global attributes are added to products in order for the filter by attribute widget to work properly.
- The topic ‘Filters Won’t Work as Expected’ is closed to new replies.