Filters Won’t Work as Expected

Of Course!
There it is!
https://snipboard.io/FMqc4H.jpg

Thanks!

Hello,

Can you also confirm if Enable table usage is checked in WooCommerce > Settings > Products > Advanced? If not, please check that, and then try regenerating the product attributes lookup table again from WooCommerce > Status > Tools.

Hello @maykato ,

This is checked!

Thanks

Hi @mlysikatos

Thanks for confirming that Enable table usage is checked is ‘checked’.

Please regenerate the product attributes lookup table again from WooCommerce > Status > Tools

Do let us know if the problem still remains unresolved.

Hello @margaretwporg ,

If you check this thread history, this is something we have already done 2 times now for this database, and there were no results. Are you sure you would like us to do it for the 3rd time? The reason I am asking is that this process takes a lot of time(regenerate the product attributes lookup table) because there are a lot of products and this is already done, so maybe we shouldn’t consume time once again on this one, if not necessary, since this bug is urgent now.

Please advice,
Thanks!

Hi @mlysikatos

Since no particular change was made now, there is no point in regenerating the table again. Please don’t go for it.

… The only plugin that hasn’t been deactivated is the ACF Pro …

… there are also some custom shortcodes we have used in the sidebar …

I understand that the deadline is ensuing, but it seems that the troubleshooting is not happening properly because a full conflict test recommended long before wasn’t completed. We need to see whether the problem persists when all plugins except WooCommerce are deactivated and the theme changed to the default Storefront. There cannot be any exceptions such as the ACF Pro plugin, and any/all custom coding needs to be disabled. Since you are testing on a staging site – this won’t disrupt your main site.

Here’s the conflict test guide once again for your reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let us know if any of the plugins or the theme surfaces as the culprit.

• This reply was modified 2 years, 9 months ago by Margaret S. woo-hc.

Hello @margaretwporg ,

I have disabled the ACF Pro plugin as you requested!
Regarding the custom shortcodes, those are present in the custom theme we have created, so this shouldn’t be an issue, since I have activated the Storefront theme.

Please let me know if there is an update on this!

Thanks

Hi there @mlysikatos,

I have disabled the ACF Pro plugin as you requested!
Regarding the custom shortcodes, those are present in the custom theme we have created, so this shouldn’t be an issue, since I have activated the Storefront theme.

Thanks for confirming you were able to complete a full conflict test. Did the issue still occur with Storefront active and WooCommerce as the only active plugin?

We look forward to hearing from you. Thanks!

Hello @thracefulton ,

Yes, the issues still exist!

Thanks

Hi there! @mlysikatos

Thank you for getting back to us.

Could you please open a ticket with us?: https://woocommerce.com/my-account/create-a-ticket/

In the message, please do include the link to this thread so we can reference the conversation here as well.

Thank you!

As further assistance is to be provided via a ticket, I’ll go ahead and mark this thread closed.

Feel free to create a new topic if you have other questions.