firewall stopped working after trial ended.

  • Resolved skytimothy

    (@timkronb)


    2 years, 7 months ago

    I can’t get an access key, create an account or get a password. I’m locked out of your services, it seems, completely.

    2022-08-05 07:38:24: Access key validating: Unknown access key.
    2022-08-05 07:45:16: Getting access key automatically: SERVER_ERROR NO: 5 MSG: Service has been disabled, please renew the license https://cleantalk.org/my/[email protected]&product_id=4
    Will click the auto API option, but no key is entered. I can’t get one from the site because it’s sending me into loops, and I can’t get read access. Can’t get a password, your site also just keeps saying
    Service has been disabled, please renew the license https://cleantalk.org/my/[email protected]&product_id=4

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @timkronb.

    The trial period of your license has expired.

    If you need any help on this issue, please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    WordPess.org Support Forum is for plugins only, not the service.

    Thread Starter skytimothy

    (@timkronb)

    I’m confused.
    “What happens after the end of the trial period?
    The plugin will fully perform its functions after the end of the trial period and will protect your website from brute force attacks and will keep Action Log in your WP Dashboard, but the number of entries in the log will be limited to the last 20 entries/24 hours. Also, you will receive a short daily security report to your email.

    Premium version allows to storage all logs for 45 days in the CleanTalk Dashboard for further analysis.”

    Plugin Support amagsumov

    (@amagsumov)

    Hello.

    Please give us 2-3 business days to check this out.

    p.s. For now, I’ve extended your trial.

Viewing 3 replies - 1 through 3 (of 3 total)
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