Firewall unblock URL bug after migration

  • Resolved Davey

    (@dvysss)


    2 months ago

    Hi,

    We moved our WP website away from Savvii quite some time ago. This week we run into an issue with the IP-address of my client being blocked by the WordFence firewall.

    When trying to send me (as the admin) a de-block request, the client sees an error (DNS_PROBE_FINISHED_NXDOMAIN) after entering my mail-address. Apparently it still tries to go through the Savvii CDN, which is not working anymore. It seems that the old URLs are somehow cached instead of using the site_url. Any way to fix this without a complete re-install of WordFence?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @dvysss,

    If you’re not seeing a Wordfence-branded block page, having a regular server error in your browser may point to the firewall optimization not being removed before the server was changed.

    The plugin may still be trying to use the old server’s path to wordfence-waf.php in the ?auto_prepend_file?directive in your?.htaccess?or?.user.ini?depending on which your server configuration used. You can just remove that line to remove extended protection manually to fix the issue. The firewall will return to Basic Protection once you do this, but you can easily return it to Extended Protection using the wizard inside the Wordfence plugin: https://www.wordfence.com/help/firewall/optimizing-the-firewall/

    Instructions to successfully migrate a site with Wordfence can be seen here: https://www.wordfence.com/help/advanced/remove-or-reset/#migrate-with-wordfence

    Thanks,
    Peter.

    Thread Starter Davey

    (@dvysss)

    Hi wfpeter,

    I followed your instructions last week. My htaccess shows the correct path on the current server:

    However, I still get email notifications for this site with the old Savvii URL:

    Any clue how to update this?

Viewing 2 replies - 1 through 2 (of 2 total)
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