Firewall update – unexpected file contents

  • Resolved v1eren

    (@v1eren)


    2 months, 2 weeks ago

    Dear Support,

    after the last two firewall updates I got this error:

    2025-01-12 02:19:02: Update der Firewall: PROCESS FILE: unexpected file contents: /home/www/…/uploads/fw_files_for_blog_1//secfw_data_4d40f7ad2a4b8006a57acae3bd7c9368.11.csv.gz hash:7207c3c59f207f234fe31b2bcb423bf9

    Do I have to be concerned or will the firewall still work?

    Is there anything I can do from my end to solve this error?

    Best regards

    Konsti

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @v1eren

    Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
    WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
    Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate

    This option will reset all plugin settings. Don’t forget to insert your access key.

    Did it help?

    Thread Starter v1eren

    (@v1eren)

    Sadly it did not help – the problem still occurred after the clean setup of the plugin.

    Plugin Support amagsumov

    (@amagsumov)

    Could you please reach out to our support team so we can gather some more information from you concerning this issue?

    Please, open a ticket in our private support system:
    https://cleantalk.org/my/support/open and paste the link to this topic, so we can identify you quickly.

    Thread Starter v1eren

    (@v1eren)

    The mistake was mine – I moved to a new domain and missed to reconfigure the new domain for the security plugin ????

    After deleting the old configured domain in the Clean Talk Dashboard and setting up the new one everything works wonderful again.

    Best regards

    Konsti

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Let us know if you need any help. If you have a?moment, could you please leave us some feedback? We would be very grateful.

    Just follow the link https://www.ads-software.com/support/plugin/security-malware-firewall/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)
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