Firing the purchase event

  • Resolved atty31

    (@atty31)


    12 months ago

    Hello,

    I have used the “Test events ” from the Event Manager, where I saw that the purchase event is fired on the following scenarios:

    1. Go to cart page and press the go to the checkout button
    2. If you don’t fill the checkout shipping/billing address or if you don’t check the Term and Condition checkout and you pressed the “Pay or submit” button, the event is triggered again.
    3. Once you reached the success checkout page

    I am running the latest version of the facebook plugin 3.1.5 . The latest version of the woocommerce plugin 8.3.1 and the latest version of wordpress 6.4.1

    I believe only point 3 should be valid . On point 1 and 2 the purchase event should be triggered. I possibly have deduplication issues , due to this.

    Is there any chance to fix this ? If you need more info, let me know

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Saif

    (@babylon1999)

    Hello @atty31,

    Thank you for reaching out!

    The purchase event is triggered when the order is marked as paid (common for most payment gateways) or if the payment step is skipped (applicable for gateways like Cheque, BACS, Cash on delivery). In both scenarios, conditional checks are in place to prevent the event from being sent multiple times. :?)

    To help us get a better understanding of the issue, could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Look forward to hearing back from you.

    Thread Starter atty31

    (@atty31)

    Hi @saif ,

    Thanks for your response. Here is what you have requested: https://gist.github.com/atty31/7d0290d9408be34393736de9270d14f9

    I believe firing the event and receiving js validations , such as not accepting the terms & conditions or shipping addresses , it should not happen. From the meta ads reports , the amount of the orders is way higher that the actual amount of invoices. Seems like to have a deduplication issue.

    Example: https://imgur.com/a/YzyVLg6

    Do you have any suggestions about what I have described here and in my previous comment ?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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