First Class Shipping Not Showing For Small Items

  • Resolved mfghost

    (@mfghost)


    1 year, 5 months ago

    The plugin is only showing the priority mail options for items that are very small and light (1″x1″x1″ aerosol spray cap about the size of a nickel that weighs 0.005625lbs.). I added one just to see the rates and even though I have 1st class checked off in the plugin only the priority mail options are showing. Before the update they were working fine, after the update 1st class does not pull the rates.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mfghost

    (@mfghost)

    I actually tried the “commercial rates” option at the bottom of the list of shipping options and when I use commercial rates first class packages works. The only problem is the prices for all the options I use are cheaper than what I would pay at the post office. I’ve tried to print labels online before but there’s always an issue with the USPS site so I gave up on them “losing labels”, not allowing me to ship to certain addresses, etc. so I just use the retail prices that usually come back with the live rates. They were working fine up until the update 3 days ago. I think it might be an error on USPS because I’ve tried another “live shipping rates” plugin and also didn’t get any first class prices back. I hate when this happens lol.

    Plugin Support Marta Borówka

    (@martapaw)

    Hello @mfghost,

    So as I understand our plugin works properly, only the rates are different but are the same as you noticed in the other plugin, which suggests something might have happened on the USPS side.

    The best way to explain this will be to contact USPS support, provide them with your account details and ask them if they changed something in their API.

    Best regards,
    Marta

    Thread Starter mfghost

    (@mfghost)

    yeah thats what I figured. If it was just your plugin not pulling 1st class shipping that’s one thing but any other live rates type of plugin I tried is doing the same thing. Thanks for the response.

    Plugin Support Marta Borówka

    (@martapaw)

    Thank you for the confirmation. According to that, I am marking this thread as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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