First column are freeze

  • Resolved selenii

    (@selenii)


    11 months, 3 weeks ago

    I have the problem that when I scroll the table on the pagination, only the other columns change, the first column remains unchanged. What is the problem? I have not set any fixations or sorting.

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  • Plugin Author wpDataTables

    (@wpdatatables)

    Hello,
    Can you first please confirm are you using the Lite/free version of wpDataTables or the Premium wpDataTables?

    1. If you are using our Lite Version, is it possible for you to please record a Video of how this issue behaves on your end?
    If it does not show any sensitive Data.

    Or send us an URL of the Page where the issue happens, so that we can see it from our end.
    If it shows any Sensitive Data, do not send it here since this is a Public Forum, you can rather open a ticket on our Main Support ( more on that later).

    2. What is your Table type? ( Simple Table, or perhaps linked from Source data such as CSV/Excel)

    3. Can you check if the issue only happens on the front end, or is it the same as on the back end?
    If it only happens on the front-end, then you have some kind of conflict on your Site, caused by the current Theme or another Plugin.

    wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin.
    This means that the table should look the same both in the back-end and in the front-end.
    If your front-end table looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that’s changing the behavior of our plugin.

    Can you please change the theme and see if the issue is resolved?
    If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).
    If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue occurred.
    Once it does reoccur, you will have found the plugin causing the issue.

    Let us know if you isolate a conflict with these steps, please.

    If you can still not isolate the root of the issue, or if you have the Premium Plugin version;
    We would need to see more details from your setup, for that, if you can please move to our Main Support by opening a ticket on our?main Support platform here, and one of our Agents will respond as quickly as possible.

    If you don’t have a licence, please choose “Pre Purchase Questions” and just refer to our correspondence here.

    ( If you have the Premium version, Premium products are not supported in these forums, as per this comment by www.ads-software.com moderators.)

    Thank you for understanding. 
    Kind regards.

Viewing 1 replies (of 1 total)
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