First name and last name are always empty

  • Resolved Alex

    (@alexmastermind)


    1 year ago

    Hi, how are you?

    I’ve made an automation to add a row to Google Sheets every time a cart is abandoned. But the placeholders {{ customer.first_name }}, {{ customer.last_name }} and {{ customer.name }} are always empty. What can I do to get these fields filled?

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support dominikl65

    (@dominikl65)

    Hi Alex,

    Thank you very much for your application. Please send me information on which version of ShopMagic plugins you are using, and send me screenshots of this automation you have created.

    Thread Starter Alex

    (@alexmastermind)

    Hey,

    ShopMagic for WooCommerce (Vers?o 4.2.7)
    ShopMagic Abandoned Carts (Vers?o 2.2.12)
    ShopMagic for Google Sheets (Vers?o 2.0.6)

    Automation: https://ibb.co/wBZMSNf

    Test showing a guest with the name missing: https://ibb.co/6NmdsYP

    Thank you.

    Plugin Support dominikl65

    (@dominikl65)

    Hi,

    I see you are using an older version of ShopMagic – please update ShopMagic, is the problem still occurring in the latest version? Please let me know.

    Thread Starter Alex

    (@alexmastermind)

    Hey,

    I’ve updated the ShopMagic plugin and even tried on another website. Still not working. And this time it couldn’t even register the phone number.

    ??

    Plugin Support dominikl65

    (@dominikl65)

    Hi,

    Please send me a screenshot of the order form on the website. In addition, I would like to ask if you have performed a test by filling in all the data one by one and are able to confirm that although you have completed all the fields, you do not have the name data.

    Plugin Support dominikl65

    (@dominikl65)

    Hi,

    I haven’t heard from you in a while, so I’m marking this thread as resolved. Please don’t hesitate to open a new one if you encounter other issues while using our plugin.

    Have a fantastic day,

Viewing 6 replies - 1 through 6 (of 6 total)
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