First name, Last name and E-mail not filled

  • Resolved Palomba

    (@palomba)


    5 months ago

    We are using the User Switching plugin a lot to place orders for our customers in the frontend. The only issue we’re facing is that the first name, last name and e-mailaddress is not filled in most cases. Example: https://prnt.sc/zvMzxaC2uM0U. We are not using any caching plugins. Is there something we can do to fix this? After refreshing the page, the missing data will be filled in.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author John Blackbourn

    (@johnbillion)

    WordPress Core Developer

    Thanks for the report. What are the exact steps you’re using to switch to a user and then access their checkout screen?

    I doubt this issue directly relates to User Switching but I can try to look into it anyway.

    Thread Starter Palomba

    (@palomba)

    Hi John,

    I usually go to the users list in the admin and search for the customer. Then I click on ‘Switch to’ (https://prnt.sc/Wnr3_xHOBGcI). After that the ‘my account’ page of this customer will be opened (https://prnt.sc/0M6moAp7k5vN). I search for products to add en than I go to the checkout.

    Hope this helps.

    Thread Starter Palomba

    (@palomba)

    @johnbillion do you have any chance to reply?

    Plugin Author John Blackbourn

    (@johnbillion)

    WordPress Core Developer

    I’m not sure what to say about this issue to be honest. On a fresh installation of WooCommerce, the user’s name and email is filled out as expected when switching to a user and then visiting the checkout screen.

    I can only think that there is a caching issue or a plugin on your site which is affecting the checkout screen.

    Sorry I can’t be of any further help.

    Thread Starter Palomba

    (@palomba)

    Hi John, we are not using any caching plugins right now. Maybe it’s related to WooCommerce Wholesale Prices plugin?

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.