First test transaction worked, subsequent tests dont work
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Hi,
Forgive me for my lack of understanding about how to get this plugin working but this is my first time setting up ecommerce and I have no idea how to troubleshoot. I cannot find anything similar in the other threads.
I installed Striper, set up the API keys and did a test and it worked first time. I note in my Striper logs for that successful transaction an entry called post/v1/tokens was created and then another called post/v1/charges.
I have since not been able to get any testing to work! I enter the Striper test credit card number at the Checkout screen as before, it appears to get to Stripe but there are a few issues:
1. After I place the order it goes back to the Checkout screen. last time Im sure it went to another Woocommerce screen
2. I am not getting any emails – the first time I got 2 emails – one for the purchase and one to notify admin about the purchase.
3. There is no amount going into Stripe payments. The first transaction went in fine.
4. There is a post/v1/tokens being created in the Stripe log but no post/v1/charges. The subsequent tokens log looks different than the first transaction that worked – the first one included address fields for the card in the Parsed Request Query Parameters section. These later attempts do not include the address details, only the card number, expiry & CCV. The address details are definitely in the woocommerce checkout screen when I place the order – in fact they are autopopulated.
5. There is no error message produced in Stripe or at the Checkout that I can find…
Does anyone know what could be happening and how to fix this?
Thanks!
janie
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