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  • Hi @itapress,

    Since discussing anything related to the pro version is not allowed in this forum, as mentioned in the Forum Guidelines, please reach out to us thru our Support Portal and mark this topic as Resolved. Besides the code you share doesn’t seem to be working as expected.

    We would be able to timely update this and have a better discussion there. Just FYI, we respond faster there.

    Kind regards,
    Aradhy ??

    Thread Starter itapress

    (@itapress)

    Hello @bsfaradhy

    Thank you for the reply.

    Why? This file is from the Free version, not the Pro version.

    Could you explain better why you wrote “Besides the code you share doesn’t seem to be working as expected.“?

    Or do I have to write to the Support Portal? Can I do it even if the problem concerns the Free version?

    Thanks.

    Hi @itapress,

    Thank you for bringing this to our attention, and I apologize for any confusion caused. It seems that Astra Pro features are not yet accessible on your end as a free user. I’ve already forwarded this to our team, and they’ve confirmed that these items are on our to-do list for further review and resolution.

    Regarding your query about raising a ticket, yes you can raise a ticket even if you have the Free version. We still provide support for the free version of the theme. [Link to our support policy]

    We sincerely appreciate your patience and continued support as we work on addressing this. If you have any further questions, feel free to let us know!

    Kind regards,
    Aradhy ??

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