Hi @mateuriko,
This sounds like an issue in the way your site is detecting IPs, and can result in everybody being blocked from your site for a period of time when one visitor to your site is blocked.
You’re possibly not currently using CF-Connecting-IP which is required for IP detection to your site. Find your public facing IP address at https://www.whatsmyip.org/, then look at Wordfence > Dashboard > Global Options > General Wordfence Options > How does Wordfence get IPs and select “Use the Cloudflare “CF-Connecting-IP” HTTP header to get a visitor IP. Only use if you’re using Cloudflare.”. That will be the setting you need to use going forward, so click the SAVE button once you’re done.
You will also need to allow your own site’s IP and possibly our IPs (available at https://www.wordfence.com/help/advanced/#servers-and-ip-range) in Cloudflare itself if you haven’t already:
- Login to Cloudflare
- Go to “Firewall”
- Click the “Firewall Rules” tab
- Click “Create a Firewall rule”
- Name the rule under “Rule Name”
- Set the “Field” under “When incoming requests match…” to “IP Address”
- Enter your site’s IP address under “Value”
- At the bottom, under “Then…Choose an action” change “Block” to “Allow”
- Click “Deploy
Let me know how you get on!
Peter.
