Fix the IP detection

  • Resolved Mo

    (@gs1623)


    1 year, 6 months ago

    JetPack is doing more harm than good nowadays. It’s a very heavy plugin, but it was a pain I had to put up with because the features I use on the Woocommerce app relied on it. But today it locked me out of the front end of my website, displaying an incorrect IP address and saying it’s been flagged as a security threat. I am not surprised because it wasn’t mine. I cannot whitelist an IP that doesn’t belong to me, so I had to delete it. I can already see a big improvement in website speed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Paulina H. (a11n)

    (@pehaa)

    Hey there,

    I’m sorry to hear about your experience.

    But today it locked me out of the front end of my website, displaying an incorrect IP address and saying it’s been flagged as a security threat.

    Could you contact us via this contact form and mention this thread? I’d like to check your site’s configuration. Via our private email form, please share your site’s URL and the IP that was flagged.

    We’d like to look into why why Jetpack is slowing down your site.?That’s not an expected behavior and we’d be happy to investigate that further.

    Thank you. We will be standing by for your response.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @gs1623

    Do you have updates about the above? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter Mo

    (@gs1623)

    @tamirat22 Hi. I appreciate your follow-up message. I’ve been very busy, so I haven’t had the chance to log back in and check for replies. I will contact you privately using the contact form provided above, and we can proceed from there. Therefore, you can now close this public thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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