Fixed rounding errors, now can’t refund customers

  • Resolved egp3000

    (@egp3000)


    5 years, 5 months ago

    I had some issues with wrong roundings of totals and taxes. Customers ordered two products for $24.90 each, and the total was $49,81 instead of $49.80. I changed the values in Woocommerce and now the totals are correct.

    However, when I have to refund some customers who ordered before the correction I can’t do that anymore. The new total has a 1 cent difference to the old total, obviously, and no refund is possible.

    What would be the best way to solve that? Is there a way to enter a manual refund sum? I dont want to change the rounding values everytime I have to make an old refund and change them back, once that is done.

    Thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @egp3000,

    What payment gateway are you using? Depending on the payment provider, it’s possible they have restrictions on refund amounts, etc.

    Thank you,
    Joey

    Plugin Support EtienneP a11n

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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