Flat mockup (t-shirt) is not possible to load/push

Hi, Katherine from Printful here.
Regarding the first issue, you can check if the store URL in your Printful settings is correct. It usually should look like https://store-url.com; if there is /shop or something else added after it, you can try removing it and trying again.
Regarding the issue that occurs when you’re trying to replace mockups — please reach out to your hosting providers for troubleshooting. The most common cause for this can be the server. This error usually means that something on your server’s side is creating connection issues, and it can either be an unsupported plugin, server issues, or a variety of other problems. However, we aren’t able to see what the issue is from our end.

Hi Katherine,
Thank you for your answer.
Regarding the first issue, I don’t understand exactly. The printful url looks like this, when I am on “stores”:
https://www.printful.com/dashboard/store

And this when klicking the store (I changed the store number for security reason):
https://www.printful.com/dashboard/sync?store=77777&syncProductType=all&page=1&search=

Does this help?

Issue two, I will give a feedback later.

Erich

• This reply was modified 2 years, 9 months ago by enrico99.

Issue two again.

The replacement which didn’t take place is on the printful website. All this happens on the printful website.
No error message appears.

Hey, Erich! Sorry for the confusion — what I meant is your store’s URL in your Printful settings (Settings > Stores > the Website field). For example, if the URL indicated in these settings is https://exampleURL.com/shop instead of https://exampleURL.com, it might be the cause for these errors.
However, I’d suggest contacting our support team ([email protected]), so they can check out your account and advise.

Hi Katherine,

The problem is not yet solved. This is a frustrating issue. Printful sends me to the hoster, the hoster sends me to printful, WooCommerce sends me to the hoster, and so on. It’s a shame that a user who does not understand such issues must communicate with all the different parties and explain and spend time. Some years back such things were easier. Today more and more responsibility is loaded on the user, that’s a very very bad development.

What has been done? Printful was contacted again. No solution with result. They asked to disable all plugins but not WooCommerce and printful. I tried, it did not help.

Then a friend helped me. We increased the execution time (hoster side) like this:

– php_value max_execution_time in htaccess-file increased to 5000
– and on php.ini following values increased to:
— default_socket_timeout = 600
— mysql.connect_timeout = 600

The problem persists.

Today I found that WooCommerce also shows error logs. Do this logs help you to encircle the problem?

2022-06-14T09:19:32+00:00 ERROR Array
(
[request] => Array
(
[timeout] => 10
[user-agent] => Printful WooCommerce Plugin 2.1.33 (WP 6.0 + WC 6.5.1)
[method] => GET
[headers] => Array
(
[Authorization] => Basic cGJpZGdyMGwtcGpxeC1yaHJuOjM5ZXEtbGRiNWtsMDY3N2hz
)

[body] =>
[path] => https://api.printful.com/orders
)

[results] => Array
(
[code] => 401
[result] => Unauthorized
[error] => Array
(
[reason] => Unauthorized
[message] => Unauthorized
)

I hope we can get closer to find the real problem. Thank you.

Best regards

Hey! I’m sorry to hear that the issue persists.
As much as I’d like to help, unfortunately, I won’t be able to provide any new info. I see that our CS team has already been contacted and they’ve been in touch with our devs as well.
The error is most often caused by misconfigurations on your server that modify the request URL before it reaches Woocommerce. If more questions arise, don’t hesitate to reach back out to the agent that you’re in contact with already, as they can check the store’s details too.