Flatsome Theme version 3.13.1 – suggestion not visible

  • Dear team!
    Today I installed this awesome plugin on my Woocommerce store.
    Everything installed flawless, no errors nor notices in the developer toolbar.

    I do not get any results returned inside the markup.
    When looking in the HTML, the

    <div class=”br_cart_suggestions_cart “>
    <div class=”woocommerce”></div></div>
    </div>

    is generated.

    Also, if I add some text to echo in the “after_cart” function, that perfectly renders.

    It looks like the $products variable stays empty.
    What can I do to fix this?

    Rgds,
    Peter

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hi Peter,

    Please open wp-admin -> BeRocket -> Cart Suggestions -> Suggestions and click Add Suggestion button at the top. Add the products you want to suggest to the Suggested Products. If you want to attach this to specific product(s) you have Conditions for this. Just set there product or category to get products from. Your suggestions will be shown only to the products fitting the conditions.

    Regards,
    Dima

    Thread Starter Moovio

    (@moovio)

    Hi Dima,
    Thanks for your quick reply to my question. To give you a little background: I’ve been working as a developer and consultant for 20 years and busy with WordPress for more than 10 ??

    The issue is not the missing suggestions in the back-end, but empty variables in the code. Can I contact you via email to give you access to the backend of my project?

    Seems better than getting to know each other in 20 posts in this thread, haha.

    I tried to find the issue myself in the code, but there’s to much to go through in the limited time I have.

    Rgds,
    Peter

    Plugin Author RazyRx

    (@razyrx)

    Hello,

    You can use our support email [email protected]

    Regards,
    Oleg

    Thread Starter Moovio

    (@moovio)

    Thanks Oleg!
    I’ll send a message.

    Rgds,
    Peter

    Plugin Author Dmytro Holovnia

    (@dholovnia)

    I’ve been working as a developer and consultant for 20 years and busy with WordPress for more than 10

    and you are forwarding us email with sender ‘[email protected]’.

    Please provide screenshot of at least 1 Suggestion configuration. You can provide here a link to the screenshot.

    Regards,
    Dima

    Thread Starter Moovio

    (@moovio)

    Hi Dima,
    Is this going to be a discussion about my career, or are we going to fix your ‘faulty’ plugin? ??

    I pinpointed the problem in my configuration: the cart-fragments.min.js overwrites the suggestion.js whenever I create a condition containing prices.
    Let’s see if deferring the suggestion.js solves my issue.

    Rgds,Peter

    Thread Starter Moovio

    (@moovio)

    I guess I solved it:
    the cart-fragments.min.js is loaded from the JetPack CDN, after flushing the cache and disabling the CDN, the suggestions appeared.

    I’ll keep the JetPack CDN off then ??

    For my project, I’ve got a feature request for the next version. (currently built in by myself ;-)) :

    It would be great to have the suggestion title as title above the suggestions:
    when my “pricing condition” meets, I want it to display: “Add this item for free shipping!” but when people add a certain product I would like to show “make your purchase complete with this add-on”.

    Thanks for your time, maybe a JetPack solution and the feature request can be added.

    Good luck with your business!

    Thread Starter Moovio

    (@moovio)

    Dang! I was to quick jumping to conclusions.
    Clearing jetpack and cache solved visibility, but now the conditions are not recalculated on add/remove/reload.

    I’ve got a condition Price > Equal to 57 to 70 > with tax > Cart Condition will check all products in cart

    At first it performs perfectly: add a product of 59,95 and I see the suggestion. Then I add 24,95 (totals 84,90) and still visible. Removing the 59,95 one, keeping the 24,95: still visible.

    Ther seems to be an updating issue with the cart fragments. Could you pleas look into that?

    Plugin Author RazyRx

    (@razyrx)

    Hello,

    Please provide screenshot of suggestions edit page to check how conditions setuped and what suggestion settings you have right now.

    Regards,
    Oleg

    Thread Starter Moovio

    (@moovio)

    Just sent the screenshots.
    The display still breaks when cart-fragments.min.js loads into the waterfall.

    Rgds,
    Peter

Viewing 10 replies - 1 through 10 (of 10 total)
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