Flatsome’s admin-ajax.php POST request blocked

Hi @demonipo, thanks for your question.

Whilst you can add manual rules to the “Allowlisted URLs” section, it’s usually best populated via Live Traffic, the false-positive dialog, or Learning Mode to ensure the correct GET or POST parameters are passed with the admin-ajax.php request.

If Learning Mode isn’t permanently resolving the problem when the firewall is changed to “Enabled and Protecting”, you can confirm if the issue is caused by a Wordfence firewall rule/block by taking a look at your Live Traffic. Do timestamps of your failed tests match blocked actions? You should be able to see which rule is causing the block by clicking that line (or “eye” icon) to expand it. Sometimes you are presented with a “ADD PARAM TO FIREWALL ALLOWLIST” button here that could solve any problems going forward.

Let me know how you get on!
Peter.

Hello, forgot to mention that, my apologies.

I made wordfence log all my traffic and it didn’t register any attempts at POST requests. I expected that it would, since your suggestion is what the SeedProd plugin devs have said (and even included in their builder), but I was left puzzled by Flatsome not being registered in the same way.

Another thing I forgot to mention was that I have tried to add the admin-ajax.php request to the URL whitelist, adding the action parameter sent by the Flatsome builder in the request payload, however it still didn’t work. Is that even possible?

Finally, I tried updating the page again to confirm the error was happening and to see if there could be more information worth sharing, but it updated, which confuses me even more. I deleted a CSS optimization plugin early today, but I tested with it active and no errors occurred. I also doubt that it’s because of Cloudflare being associated, right?

Hi @demonipo, thanks for your detailed response.

It does seem strange that the requests are seemingly blocked but they’re not showing in Live Traffic. If Wordfence itself actions a block based on a WAF rule or one of your own settings, it should certainly show here.

Manually adding admin-ajax and the params sent should be basically the same result as the “ADD PARAM…” button or Learning Mode, but it’s critical that all params match the request exactly to work. If you’ve inspected your browser console during a transaction, you should be able to see everything sent in the request there to copy.

If you’re still having issues, try disabling the firewall temporarily and trying again. If the requests go through, it may point to a WAF rule. We have noticed possible issues in permanently allowing requests in the past with requests that send unique IDs every time.

If you’re also able to take a copy of the admin-ajax request being attempted, we may be able to check its compatibility.

Thanks again,
Peter.

It’s unfortunate that I can’t replicate what was blocking the request anymore, since I can’t give an exact answer now. Since the request involves the page data (which contains the various elements and style options), the best option might be /wp-admin/admin-ajax.php?action=ux_builder_save or /wp-admin/admin-ajax.php?action=ux_builder_save&* to encompass any follow up parameters.

Here’s the raw request data (TL;DR: there’s 3 parameters, action, data and security. Action has the builder request intention; security seems to send a wordfence token, but i might be wrong; data is the page construction and settings to set it to):
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Since it was being blocked even with IP whitelist, I’m thinking if the security parameter sending the wrong data can lead to a request block no matter what.