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Hi @brigitteco,

I’m glad you reached out. I’d be happy to help.?

I tried to recreate the issue you mentioned, but couldn’t replicate it.?You can refer to the screencast for reference: https://share.zight.com/yAuzpeQx

For initial troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website? This will help us rule out these usual causes of WordPress issues, so we can move on to investigating other possible causes of this issue on your website.

If the issue persists, you can also submit a support ticket via the following channels:
FREE Users:?https://www.kadencewp.com/free-support-tickets/
Premium Users:?https://www.kadencewp.com/premium-support-tickets/

If you need further assistance, please don’t hesitate to reach out to us again.

Regards,
Archita

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for almost a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro