flexible shipping not working

Hi Scott,

Due to the fact that we are unable to reproduce this error in our test environment, this case may be related to a conflict with another plugin or it is a settings issue.

1. Could you please share screenshots of your shipping zones configuration?

Keep in mind to sort the WooCommerce shipping zones starting from the narrowest at the top of the list to the widest at the very bottom:

https://wpdesk.me/tg/chrome_my8dqEnA2V.png

2. Does the error also apply for the default WooCommerce (Flat Rate) shipping methods? If you don’t have any Flat Rate currently set up, could you please verify it?

3. Screenshots of the Flexible Shipping methods settings and the cart for the case you describe (when shipping methods are not available) will also be helpful for further analysis.

Best regards,
Tomek

Hi Tomek

See links for shipping zone configuration

https://skinpins.com/wp-content/uploads/2021/09/Screenshot-17.png

We only use flexible shipping , so do not have flat rates set up.

These are screenshots showing the errors in the cart
https://skinpins.com/wp-content/uploads/2021/09/Screenshot-20.png

The cart always reverts to International shipping, even when the shipping address is in the UK.

Regards

Scott

Hi Scott,

I asked you to add a Flat Rate because it would allow us to verify whether the issue is indeed with Flexible Shipping settings or the configuration of WooCommerce shipping zones.

Judging by the screenshots – the issue concerns WooCommerce settings, not our plugin.

Due to the fact that in your United Kingdom shipping zone, you limit the selection to selected zip codes:

https://wpdesk.me/tg/chrome_ogc4Zqkgp7.png

and in the cart you did not provide postcode in the shipping address:

https://wpdesk.me/tg/chrome_Ers2Z2taR8.png

WooCommerce assigns this address to the Europe shipping zone (due to the fact that the United Kingdom is in Europe).

If you specify the zip code in the cart – WooCommerce should assign the shipping zone as you expect.

The solution may be a different configuration of shipping zones – adding the entire United Kingdom or specifying countries in the Europe zone (excluding UK).

Best regards,
Tomek

Hi Tomek

Screenshot of cart was an example of the error – so had not filled it out completely.
Everything was working fine until we had to convert shipping from group to single using your auto convertor.
Once we did this, thats when the problems started, as all other settings remained unchanged.

What i did do was restore a back up prior to converting shipping methods, then re install the plug in and re do the shipping zones / methods etc. Then update any plugins one vy one to see if any cuase issues. So far it appears to be working correctly.

The only thing that we did was convert from group to single shipping (as the plugin advised) so this may have caused the problems.

Regards

Scott

Hi Scott,

Thank you for the answer and additional information. Could you please upload screenshots of your current WooCommerce shipping zone settings?

You mentioned that the setup is working correctly so I am marking this thread as resolved for now. Should you have any additional questions, we will be happy to help.

Best regards,
Tomek