Fluente SMTP not sending

  • Resolved Richard B.

    (@richcb7)


    3 years, 4 months ago

    A couple of days ago the FluentSMTP plugin quit working. I tried playing with it but nothing helped. I contacted my IT dept and we created a ticket for it. I was notified it was fixed via email and went to go test it.

    Tests went well until I was asked to set up a SECOND connection as a FALLBACK. I clicked on the Active Email Connections + Add Another Connection, but I soon discovered that it would only allow me ONE connection.
    1. The second connection NEVER worked.
    2. I tried to go back to the original SMTP provider and settings, but they NO LONGER WORKED.

    All I get now is: SMTP Error: Could not authenticate.
    or
    Server error. Form not sent.
    Email Server error. Form not sent.

    This is after a major update to FluentSMTP. Been loving it until now.

    If the app is only going to allow ONE SMTP account please don’t wipe out the existing record and display a blank new set up form! It should display a warning!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @richcb7

    Which version you are using currently? Basically, this issue was fixed already. I recommend updating the latest version which is 2.0.1

    Thanks

    Thread Starter Richard B.

    (@richcb7)

    Yes, it did update after I posted above and it is working.

    However, I can only set up ONE email account. If I try to add a fallback the existing one is replaced by the new one.

    Is this the way it is supposed to work now?

    Thanks,

    Richard..

    Hello @richcb7

    This shouldn’t have happened! Please submit a support ticket at https://wpmanageninja.com/support-tickets/ So we can take a look at the log. When creating the ticket please add the URL of this thread for reference.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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