Folders Empty

Hello @naturfreundeschweiz,

Please check if you enable this option https://ninjateam.gitbook.io/filebird/set-folders-for-different-admin-users

Best regards,
Kelly

Thank you for the answer. This option is NOT set.

Could you try enable that option and check again?
Also are you the only one who access your site?

On activating the option all folders disappear and all the files remain uncategorized.

So please tell us list of plugins on your site, also which version of FileBird? Is it free or pro version?

Thank you.

Sorry for my late answer.

It is the Pro Version.

The active plugins are as follow:
Admin Menu Editor Pro: version: 2.17, author: Janis Elsts (latest version: 2.18)
Advanced Custom Fields Multilingual: version: 1.10.3, author: OnTheGoSystems
Advanced Custom Fields PRO: version: 5.12.3, author: Delicious Brains
Booking Calendar: version: 10.Business.Medium.SingleSite.9.1.4, author: wpdevelop, oplugins
Broadcast: version: 48.12, author: edward_plainview
Broadcast 3rd Party Pack: version: 48.11, author: edward_plainview
Cookie Notice & Compliance for GDPR / CCPA: version: 2.4.0, author: Hu-manity.co
Custom Post Type UI: version: 1.12.1, author: WebDevStudios
FacetWP: version: 4.0.6, author: FacetWP, LLC
FacetWP – Cache: version: 1.6.1, author: FacetWP, LLC
FacetWP – Multilingual support: version: 1.0.1, author: FacetWP, LLC
FacetWP – Range List: version: 0.7, author: FacetWP, LLC
FacetWP – Relevanssi integration: version: 0.7.3, author: FacetWP, LLC
FileBird: version: 5.0.5, author: Ninja Team
Google XML Sitemaps: version: 4.1.5, author: Auctollo
Mailchimp for WooCommerce: version: 2.7.3, author: Mailchimp
Members: version: 3.2.1, author: MemberPress
Meow Gallery: version: 4.2.6, author: Jordy Meow, Thomas Kim
Ninja Forms: version: 3.6.14, author: Saturday Drive
Ninja Forms – Conditional Logic: version: 3.1, author: The WP Ninjas
Ninja Forms – Excel Export: version: 3.3.4, author: Saturday Drive
Ninja Forms – File Uploads: version: 3.3.14, author: The WP Ninjas
Ninja Forms – Mail Chimp: version: 3.1.11, author: The WP Ninjas (latest version: 3.3.2)
PostFinance E-Payment Gateway for WooCommerce: version: 2.8.1, author: mame webdesign hüttig
Relevanssi: version: 4.17.0, author: Mikko Saari
UpdraftPlus – Backup/Restore: version: 2.22.19.1, author: UpdraftPlus.Com, DavidAnderson
WooCommerce: version: 6.8.2, author: Automattic
WooCommerce Multilingual & Multicurrency: version: 5.0.2, author: OnTheGoSystems
Woo Donations: version: 2.7, author: Geek Code Lab
WP-Optimize Premium – Clean, Compress, Cache: version: 3.2.8, author: David Anderson, Ruhani Rabin, Team Updraft
WP All Export – ACF Export Add-On Pro: version: 1.0.4, author: Soflyy
WP All Export – User Export Add-On Pro: version: 1.0.4, author: Soflyy
WP All Export Pro: version: 1.8.0, author: Soflyy
WPML Multilingual CMS: version: 4.5.8, author: OnTheGoSystems
WPML String Translation: version: 3.2.1, author: OnTheGoSystems
WP Statistics: version: 13.2.5, author: VeronaLabs
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast

Hi @naturfreundeschweiz,

Since you are using PRO-version, please reach out via the PRO-support link here:
https://ninjateam.org/support/
Our developer will check and fix it for you.

Cheers,
Rose

Unfortunately my support time has expired. Do you have an idea what the problem would be if it was the free version? That’s the reasen I wrote here.

Hi @naturfreundeschweiz ,

Unfortunately, I wouldn’t know, not until after we check!

But you can still use any of the other free support options available on the support page to reach out.

Thank you.

Kind regards,
-Bruce-

“Unfortunately my support time has expired.” If you continue to use the pro version, @naturfreundeschweiz, you will need to renew your support time and get support from the developer.

Commercial products are not supported in these forums.

If you want support here, then you need to “downgrade” to the free plugin