Folders Stuck on Loading

  • Resolved andrea.mancino

    (@andreamancino)


    3 years, 11 months ago

    Hello there,
    This is the first time I use FileBird on one of my wp sites,
    I installed it 3 days ago and it seemed working very well for me.
    However in the last 6 hours, when I go to media and try to locate the folders,
    they are missing, instead I get this “loading” message and it’s stuck there.
    I have tried to log off and log back in, changed browser, changed PC, it makes no difference.
    Could you please help?
    I don’t know if I should delete and re-install, But I don’t want to lose all the work I have done to organize my files.

    I will look forward to your reply
    Thanks
    Andrea

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @andreamancino,

    Its Bruce here, thanks a lot for using FileBird and sorry about that issue, may I know if its the medias that are not loading or the folders that are not loading?

    Can you send a screenshot, please?

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter andrea.mancino

    (@andreamancino)

    Hi there,
    thanks for your reply.
    It’s the folders which are not loading.

    I have taken a screenshot as well if you like to see ?
    https://we.tl/t-PnciAQksDS

    I will look forward to your next reply.
    Many Thanks
    Andrea

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @andreamancino ,

    Thanks for that reference, may I know if you use WPML on your website?

    Kind regards,
    -Bruce-

    Thread Starter andrea.mancino

    (@andreamancino)

    Hi Bruce,
    No I don’t use any Multi Lingual Plugins. Obviously it was working
    fine for 3 days. All the time that took me to tidy up all the files into folders ??

    Thank you and a I will look forward to any suggestions
    Regards
    Andrea

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @andreamancino ,

    Don’t worry much, you can have a Teamview check schedule with us, contact:
    [email protected]

    Our developers will help you check and fix this issue.

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter andrea.mancino

    (@andreamancino)

    Hi Bruce,
    I have sent the email to [email protected]
    I hope the developers will be able to help soon
    Thanks
    Andrea

    I have the same problem.
    It happened after the update to 5.6

    It just hangs.
    Turning of filebird everything works.
    Turning on filebird NO images (png,gif,jpg) in media folder are loading.
    It is simply stuck.

    Reverting back to the previous version of wordpress all works again.
    It is a problem after updating to 5.6

    Jobst

    Plugin Author Ninja Team

    (@ninjateam)

    Hi @jobst ,

    To solve this issue, please use this code and add to theme functions.php

    if (defined('NJFB_REST_URL')) {
	add_filter('filebird_json_url', function(){
		return site_url("wp-json/" . NJFB_REST_URL);
	});
}

    Let us know if it helps.

    Cheers!

    • This reply was modified 3 years, 11 months ago by Ninja Team.
    • This reply was modified 3 years, 11 months ago by Ninja Team.
Viewing 8 replies - 1 through 8 (of 8 total)
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