follow up emails to users that just purchased

I’ve posted the same issue a few days ago… plugin is a bit busted and isn’t working correctly for some reason.

Hello @freddyee,

Thank you for reaching out to us.

Would you mind letting us know what order statues are selected in the “Exclude emails sending for” option?

And what are the order statutes of orders for which emails are sent?

We are looking forward to hearing from you.

This is my plugin configuration

https://snipboard.io/EQsObP.jpg

This was the order statute
https://snipboard.io/ojJ07E.jpg

the follow up emails where set like this:
https://snipboard.io/Oqdh7X.jpg

the order in the plugin:
https://snipboard.io/QUTX57.jpg

The purchase was on this hour and day:
https://snipboard.io/Id4mbC.jpg

The customer show a different shipping method in the plugin and on the order details in woocommerce.

Hello @freddyee,

Thank you for the detailed information.

We checked the screenshots that you shared with us, and it seems that when an order is placed, the order status is set to On-Hold. So, to stop sending emails to On Hold order statues and mark it as recovered, you need to select the On Hold order statue in the “Exclude email sending for” option in plugin settings.

Currently, you have selected only Processing & Completed order status.

Regarding the shipping method, the plugin shows the shipping method selected when the cart is abandoned. While placing the order customer might choose another shipping method.

Hope it clarifies.

Let us know if you have any questions.