Follow-up on post-18145371 – no thumbnails

Hi there!

I’ve looked into the issue, and it seems to be caused by the theme you are using. Specifically, there is some CSS code (flex-wrap: wrap) coming from the theme’s SASS folder, which forces the product gallery images to appear in a single line, leading to the increased image size as shown in this screenshot: https://go.screenpal.com/watch/cZXY6OnVuR2 Also, In this screenshot https://go.screenpal.com/watch/cZXY6unVuRz you can see when I disable that code images appearing fine:

As a test, could you please activate the default Storefront theme or the Twenty Twenty-Three theme to see if this resolves the issue? If the issue is resolved, we recommend contacting your theme provider for assistance in fixing it. They will be best equipped to address this.

Alternatively you can use the following CSS code to fix that issue.

.woocommerce-product-gallery ol.flex-control-nav {
    flex-wrap: nowrap !important;
}

Please note that we are unable to provide support for custom CSS code. However, as an exception, I have shared the CSS code with you. If the issue persists, we recommend reaching out to the theme provider directly, as they are most familiar with the theme settings and can provide the best guidance to resolve the issue.

Thank you

Hi @shahzeenfarooq

Many thanks for diving into this issue! For sure, I will definitely reach out to the support of the theme provider. As other WooCommerce users were reporting exactly the same issue, I assumed it was WooCommerce related. For now, the custom code you provided is a great quick fix.

Best regards

Hi there!

You’re welcome! I’m glad the custom code is working as a quick fix for now. Since I wasn’t able to replicate the issue on my test site, this does suggest it could be related to your theme. To further troubleshoot, I recommend temporarily activating a default WordPress theme, such as Storefront, and checking if the issue still occurs. This will help determine whether the issue is related to WooCommerce itself or the theme you’re using.

If the issue resolves with the default theme, it’s likely a theme conflict, and reaching out to your theme provider will be the next step.

Thank you for your cooperation and understanding