Fonts are not load

  • Resolved astra001

    (@astra001)


    2 years, 1 month ago

    Hi, I try your plugin replace with wp rocket plugin the score of website is good but real time page load is very bad also main issue is that font on website is not applied. I use your plugin on staging check the live website.
    For comparison.
    https://versaillesdentalclinic.com/

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @astra001 ,
    Thanks for your inquiry.

    Your staging website is not successfully optimized, as your website Rest Route is blocked. Will you please determine which plugin has disabled the Rest API?

    If none of the plugins have affected the Rest API, please, contact your hosting support as it may have been disabled by your hosting provider and ask them to whitelist the IP addresses for 10Web services.

    • 40.114.115.187
    • 13.66.227.49
    • 13.92.59.87
    • 52.151.28.87
    • 40.117.75.176
    • 13.90.229.95
    • 52.191.187.114

    After the mentioned IP addresses are whitelisted, please, contact us back to check further.

    You can check more details here.
    https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster

    Looking forward to hearing back from you.
    Regards, Mane

    Thread Starter astra001

    (@astra001)

    @manegr OK, Is there any option to disable the lazy load on the site.
    Could you please help me.

    Thread Starter astra001

    (@astra001)

    Hi, I read the above article about the rest api. I checked it is working fine.
    I think issue is on your end Could you please help me
    https://versaillesdentalclinic.com/staging/?rest_route=/tenweb_so/v1/

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @astra001 ,
    Thanks for your response.

    We can see the website is now successfully connected to 10Web Dashboard. We have also disabled Lazy Loading from 10web Booster as requested.

    We also don’t manage to reproduce the font issue. Do you still face it? If yes, may I please ask for some screenshots?

    Regards, Mane

    Thread Starter astra001

    (@astra001)

    Yes font issue is resolved. Now issue aap

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @astra001 ,
    Thanks for the confirmation.

    Do you face any further issues with the plugin?

    Regards, Mane

Viewing 6 replies - 1 through 6 (of 6 total)
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