Fontsampler has ‘disappeared’

  • Resolved audrakazzi

    (@audrakazzi)


    4 years, 1 month ago

    Hi!
    I just made an account for this, first time here.
    I’ve had fontsampler on my under-construction site, and customers have been using it just fine (thank you!).

    However, there’s been a lot of plug-in updates recently. I know Elementor is acting funny for me as well (in case that matters and it’s something on my end). I am on Bluehost. I updated my wordpress, etc. I bought a domain name and put my website on it.

    Now the fontsampler doesn’t show up anymore. The code is there. There’s a vestige of the font sampler – the cursor changes in certain spots, I can sort of click an invisible drop down menu.

    I’m not sure what’s going on – and I am Not Very Techy. I’ve asked around, and tried to hire two people to fix it, but with no luck.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author kontur

    (@kontur)

    Hey there.

    When you open your browser’s developer tools there should be a console tab. When reloading that linked page you will see some errors being output there, like:

    Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://fio.ovh.mybluehost.me/wp-content/uploads/2020/06/Artis-Regular.otf. (Reason: CORS request did not succeed).

    What this means is that you are trying to load the otf file from a different domain than what your site is on. I suspect this is a left-over from your Under construction site. When you add files to WordPress (also via Fontsampler) they will get saved with the entire domain + path to their location. Now when you transfer the site to your real domain, the database does not automatically update those files’ locations. Since Fontsampler is loading the files “into” the page, there is a warning about loading something from “another domain” that is potentially unsafe, and that’s why the fonts are blocked, and that’s why they don’t show up.

    Assuming you have also moved those files to your site the simple fix is to update your database so that all old Under construction links are replaced by the new domain you use now. You should be able to find plenty of plugins that allow you to do something like that; search for “database url search and replace” or the like. BACKUP YOUR DATABASE FIRST. Then you need to replace all occurrences of “https://fio.ovh.mybluehost.me/” with “https://kinandsprout.com/”.

    Let me know if that resolves the issue.

    Plugin Author kontur

    (@kontur)

    I’m closing this topic as resolved. If you need more support, please comment or re-open a new issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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