• Resolved paullohman

    (@paullohman)


    My Foo Gallery displays just fine in Desktop and iPad, but when I switch to Mobile, it flips upside down.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support elviiso

    (@elviiso)

    Hi @paullohman

    I have had a look at the galleries on your pages and after carrying out tests, I can see that the images are displayed properly on mobile too. Here’s a brief recording of what I am observing from my end: https://www.filemail.com/d/kgmqdyejhckarbv

    Kindly let me know if you’re now also making the same observations. Thanks.

    Thread Starter paullohman

    (@paullohman)

    The problem is on my home page.
    https://paullohman.com/

    Plugin Support elviiso

    (@elviiso)

    Hi @paullohman

    Thanks for sharing that. I want to let you know that I’m looking into this and will get back to you soon with an update. Thanks.

    Thread Starter paullohman

    (@paullohman)

    Great! Thanks.

    Plugin Support elviiso

    (@elviiso)

    Hi @paullohman

    Thank you for your patience as we investigated this issue.

    Upon further examination, we suspect that the problem may be caused by specific image metadata, resulting in image rotation on mobile devices. To verify this, we recommend stripping the metadata from one or more of the affected images and then testing them again in the gallery.

    You can use the following online tool to remove the metadata: Exif Remover

    Please try this and let us know what you do observe.

    Kind regards,
    Elvis

    Thread Starter paullohman

    (@paullohman)

    Hi Elvis,

    I tried what you suggested. I deleted all of the photos in my Foo Gallery. Then I used the website you suggested and stripped the metadata. I reloaded them into FooGallery, but the result is the same.

    Actually, it’s hard to see, but it appears that the entire page flips over in Mobile view. I thought it was just the Foo Gallery.

    Plugin Support elviiso

    (@elviiso)

    Hi?@paullohman

    Thanks for that feedback.

    If the entire page is flipping, then this is and issue that’s not caused by FooGallery, but is affecting your FooGallery galleries on that page.

    I would suggest you get in touch with your developer who will be able to find out what’s the root cause of this. Thanks.

    Thread Starter paullohman

    (@paullohman)

    Thanks Elvis, I did get this straightened out. I had to redo the whole Home page. Thanks for looking into this.

Viewing 8 replies - 1 through 8 (of 8 total)
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