Hi ericsyd,
Ecwid Customer Care team is here.
We are sorry to know that you weren’t happy with your Ecwid store.
Yes, Ecwid Free plan allows up to 10 products and the ability to sell e-goods is available on paid plans only. Here you can find Ecwid plans and pricing: https://www.ecwid.com/pricing
However, even Ecwid Free plan enables you to start selling online.
So, without being upgraded to any paid plan you can set up payment and shipping methods and taxes, manage your orders, enable the customer and admin mail notifications, customize the design of your store by means of CSS, add your online store to any platform (WordPress, Joomla, Drupal, Wix etc) or to the Facebook and many other features.
And this everything on the Free plan. For more details: https://help.ecwid.com/customer/en/portal/articles/1170245-ecwid-plans-and-features-breakdown?b_id=11133&page=1
Ecwid does not have any trial period, you can use it for Free as long as you want. You can upgrade to a paid plan at any time and in case you want to cancel your subscription you are free to do it. You have an opportunity to manage your store the way you want.
Also, our Free users are always welcome to use our forum to get assistance:https://www.ecwid.com/forums/search.php
Best,