For the longest time you still can’t update

Hello @ajtaylorimages ,

I’m sorry to hear that you’re experiencing issues while updating. Can I confirm whether you’re using our PRO version or just the FREE version?

There can be multiple reasons for the plugin not updating. In most cases, the Free version won’t be an issue as it’s hosted on www.ads-software.com, and it’s the same for all WP users.

But for the Pro version, please check:

1. Ensure that the license key is activated.
2. If you have recently migrated from staging to live or made any domain changes, it’s necessary to reactivate the license on the new domain.

We’ve documented the full steps here: https://theplusaddons.com/docs/fix-update-failed-download-failed-unauthorized-error/

Looking forward to hearing from you. Please let me know if you require any further assistance.

If you continue to see errors, please share the error code, and I will personally prioritize checking this for you. Thank you.

I am a pro user
and this isn’t a conversation
you don’t allow updates from the plugins panel and its annoying to the point where you don’t deserve a 5 star

I apologize for any confusion. We haven’t imposed any restrictions on updating plugins through the plugin panel. All our users can update plugins directly from the panel without any manual uploads required.

As you’re a premium user, I kindly request you to reach out to us via our website live chat or support helpdesk.

We will investigate the issue with the plugin update panel immediately.

Thank you for bringing this to our attention, and we’ll ensure to resolve it promptly for you.