Forbidden Error on Donation Submission During Test using Test Donation Option

Hi @rupeshjorkar,

You came to the right place, I’m happy to help you resolve that.

Thank you, as well, for providing a screenshot of what you’re experiencing!

It looks like you’re running it on a localhost, did you install it in a subdirectory? Based on our previous cases, these errors happen when an installation is in a subdirectory. It needs to be on a subdomain OR on the main domain, but not subfolders.

I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here:?https://feedback.givewp.com/bug-reports/p/vfb-forms-generate-invalid-form-id-error.

We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

While we work on a fix, feel free to message us if you have further questions or require any additional assistance!

If possible, you can try moving the site to a subdomain installation or the root directory. If that’s not possible, you can use an option-based form instead as a workaround.

Thank you for using GiveWP!

Have a wonderful day!

Hello Team,

I hope you’re doing well. I’m writing to follow up on a support ticket I submitted regarding the GiveWP – Donation Plugin and Fundraising Platform Plugin. The issue I’m encountering is as follows:

Issue – Forbidden Error on Donation Submission During Test using Test Donation Option

We have tested the form in live site as well we faced the same issue in live site following is the video URL for the reference.

Video URL – https://www.awesomescreenshot.com/video/32221087?key=062974b8adfcd73e78cd524bcfabb580

So can you please let me know is there any updates on my ticket. Your assistance in resolving this would be greatly appreciated.

Thank you for your time, and I look forward to hearing from you soon!

Rupesh Jorkar

Hi @rupeshjorkar,

Sorry for the slow turnaround here.

Thank you for sending a video of what you’re encountering as well!

Based on that, I can confirm that you are indeed experiencing the bug that I described in my previous reply, wherein these errors happen when an installation is in a subdirectory.

If possible, you can try moving the site to a subdomain installation or the root directory. If that’s not possible, you can use an option-based form instead as a workaround.

Please let me know if you have further questions.

I’m always happy to help!

Hi?@rupeshjorkar,

I haven’t heard back from you, so I’m going to mark this as resolved.

If you still need assistance with this specific issue, please reply in here and I’ll jump back in to assist.

Thank you for choosing GiveWP!

Have a lovely day!