Forbidden path to images

  • Resolved romanceramic

    (@romanceramic)


    6 years, 7 months ago

    Dear WP Smush Support,

    Could you please help us with issue regarding images location
    Unfortunately, after reuploading database to our server – WP Smush started to show mistake while optimizing any image!

    Now, when we click to “Choose directory” – it doesn’t showour main folder with imahes, dated by year
    Example: most of images has such path on server
    wp-content/uploads/2016/09/image.jpg

    However, when we click in WP Smuch “Choose directory” we don’t folders with years
    just
    wp-content/uploads/ |other stuff| NOT YEARS FOLDERS

    Can you please assist us, how can we make your plugin to see again our main folders with images
    Otherwise, we cannot optimize any of our images now

    Database paths of images are correct, as we see.
    In FTP everything also correct, on their places

    Link to image-screenshot
    https://ibb.co/eHoc2H
    https://ibb.co/bRG89x

    Please help us to solve this question

    Thank you
    Sergey

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi Sergey,

    Hope you’re doing well ??

    Are you images still working properly in your media library and when you include them in posts/page content?

    Also, can you try going to Settings > Media panel in your WP admin and enable “Organize my uploads into month- and year-based folders” option from there and see if Smush can find the images now when you perform bulk smush?

    Cheers,
    Predrag

    Thread Starter romanceramic

    (@romanceramic)

    Q
    Are you images still working properly in your media library and when you include them in posts/page content?

    A
    Yes, when we include images to posts and pages – there is no problems att all, they are just not optimized in size (by WP Smush)

    Q
    Also, can you try going to Settings > Media panel in your WP admin and enable “Organize my uploads into month- and year-based folders” option from there and see if Smush can find the images now when you perform bulk smush?

    A
    Yes, this option was always enabled, so the problem is not here.

    Maybe you will have another advices?
    Thank you very much for reply.

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hey @romanceramic,

    I hope you’re well today.

    If we are talking about default WordPress upload folders, “Directory Smush” feature not shows them. Because, they are already included in bulk smush, so when you make bulk smush, Smush should already scan those folders.

    Can you share with us what’s your “Bulk Smush Stats” shows? And did you try re-check images feature?

    Cheers,
    Oguz

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @romanceramic,

    it’s been a while since we’ve heard back from you, so I’m marking this topic as resolved. Feel free to reply back here, if more assistance is required and we can re-open it and continue troubleshooting. ??

    Warm regards,
    Dimitris

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Forbidden path to images’ is closed to new replies.