Forbidden…You sent forms too often, error

Hello.
Please, mark records in your Anti-Spam Log if our service made the wrong decision:
Your Anti-Spam Log https://cleantalk.org/my/show_requests —> choose your website in the drop-down menu —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.
The guide is here: https://cleantalk.org/help/faq#feedback_spam
We will analyze your feedback and the necessary filtering changes.
Sorry for the inconvenience. Thank you.

Hello katereji
Thanks for the reply
But every time we need to do this? We are losing sales due to this as 7 out of 10 users getting this error. Is there any permemant way to resolve this?

Hello @vismithams
We will review the requests you have marked and analyze why the system blocked them. After that, we can make some changes to fix the problem permanently.

Thank you and awaiting your updates soon

Thank you.
We’ll write you back within 2-3 business days.

Hello,

Thank you for the feedback!

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is an instruction:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
5. Go to Plugins —> Add New —> Upload Plugin.
4. Download the plugin archive from the link above.
6. Choose the downloaded archive and press “Install Now”.

Contact us if you have any questions.

Hello.
We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.