*** Forbidden. your IP belongs to a high spam-risk network. Please try again wit

  • Resolved irehan

    (@irehan)


    2 years ago

    Hi,
    I have updated the plugin to the recent v but out of nowhere all my customers got this message on the checkout ” *** Forbidden. your IP belongs to a high spam-risk network. Please try again without VPN***. they are not using any VPN and they are my regular customers. this is hurting my business! do you have any answer for this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter irehan

    (@irehan)

    and this happened at the checkout when they were placing orders. never happen before
    this is weird.

    Plugin Support katereji

    (@katereji)

    Hello.

    Could you, please, mark records in your Anti-Spam Log if our service made wrong decision:
    Your Anti-Spam Log —> choose your website in the drop-down menu —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.
    The guide is here: https://cleantalk.org/help/faq#feedback_spam.

    Then tell us your website URL an we will check your feedback to understand what went wrong.

    If you prefer you can contact us via our private ticket system: https://cleantalk.org/my/support/open.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 3 replies - 1 through 3 (of 3 total)
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