[“FORBIDDEN”,”DENIED_GREY_LIST”]

  • Resolved hawaiido

    (@hawaiido)


    4 months, 3 weeks ago

    I try to check spam from a signup form trough API. I’m using the Cleantalk\CleantalkAntispam library.

    I’m calling the API with this method: 

    $_SESSION  = array();
            $_SESSION['ct_submit_time'] = time();
            $cleantalk_antispam = new CleantalkAntispam('xxxxxxxxx',
                $request->input('email'),
                $request->input('first_name'),
                "signup",
                'signup'
            );

    And I receive this error 

    Cleantalk result: {"sender_ip":"188.63.198.137","sender_email":"","received":-1,"stop_words":null,"comment":"*** Forbidden. Please submit form again. Anti-Spam by CleanTalk. ***","blacklisted":0,"allow":0,"id":"82bdb4cb3e1336a12171b52f89483472","errno":0,"errstr":"","fast_submit":-1,"spam":0,"js_disabled":-1,"sms_allow":null,"sms":null,"sms_error_code":null,"sms_error_text":null,"stop_queue":0,"inactive":0,"account_status":1,"codes":["FORBIDDEN","DENIED_GREY_LIST"]}

    So why it is forbidden ? What should I do ?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    Hello.

    The status DENIED_GREY_LIST was assigned because the parameter ‘submit_time’ was ‘0’. This is the difference in seconds between landing the page and submitting the form. Please check that the submit time transferred to the Cloud correctly.

    If you need further assistance with this please create a ticket here: https://cleantalk.org/my/support/open

    Plugin Support SergeM

    (@serge00)

    I see that the private ticket is resolved now, so I’m marking this topic as “resolved” too.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)
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