Force 3D Secure

That doesn’t work because as soon as you click the test dat abutton, the live webhooks disappear, and it says:

You have not defined any webhooks yet
Did you mean live mode?
We couldn’t find what you were looking for in test mode, but we found it in live mode.

I’ll wait 24 hours for some new orders and see if they continue to say that it’s failing; I’ve disabled it and reenabled it again.

Then create a webhook in test mode and perform a connection test on it.

It’s the same url so if it works in test mode it will work in live mode.

Per my previous reply, if you provide some log entries of t he failed webhooks I can see why it’s failing.

• This reply was modified 4 years, 6 months ago by Payment Plugins.

Our biggest priority is the 3D Secure failure and Apple Pay failing…do you think that Radar is the cause of those issues?

We use very secure Radar rules:

https://tinyurl.com/ydy67ddb

We know that the Apple Pay is failing because of Radar rules. Stripe is forcing all Apple Pay Payments through the Radar rules, causing them to be declined.

Yes it’s possible your radar rules are overriding the force 3D since it looks like you’re using the paid version of radar.

Let me know when Stripe responds to your request then we will know for sure.

Marking as resolved since this isn’t a plugin bug. Waiting on reply from @joyryde regarding their inquiry to Stripe.

Stripe isn’t responding to either request.

Should I just totally disable Radar ad stop paying for it, and then leave it up to the plugin to force 3D secure?

Also, does the plugin have a way to stop this issue?

“This payment doesn’t qualify for Chargeback Protection because it wasn’t made through Checkout.”

@joyryde

If all you care about is forcing 3DS for everything then you probably could stop paying for it but there are other benefits to the radar service like declining payments that go over a certain risk threshold.

No that response is coming directly from stripe and stripe is saying that payment is OK therefore our plug-in treats it as being OK.

I guess my questions still remain then, because if I disable Radar, 3D secure will work correctly, but with it enabled, we are still seeing the problem that I reported in this post originally…orders go through without it, even though it’s mandatory per the plugin.

Also, How do we “enable Checkout” to guarantee chargeback protection?

I’d wait and see what Stripe replies with.

Checkout is not supported by this plugin. Checkout is a Stripe hosted payment page. I assume that’s what that message is referring to.

You can read more about it on Stripe’s website.

https://stripe.com/payments/checkout

Well, Stripe replied and their response makes no sense.

I sent them this post so they knew what the issues were, and their response was:

Looking into the question, it seems the developer pretends that to be an issue but it is the work flow of this protection and 3D secure nature is designed to be like that. This feature is applicable for specifically payments processed through Stripe checkout only. These tools are specially made for Stripe Checkout. If you use an external Stripe plugin with a third-party this will not be applicable.

Hi @joyryde,

Ya that response doesn’t make sense to me. The payment intent API is not something exclusive to Stripe Checkout:

https://stripe.com/docs/api/payment_intents/object#payment_intent_object-payment_method_options-card-request_three_d_secure

Can you please contact me via our support email and send me your email chain with Stripe? I want to get this into the right hands at Stripe.

Kind Regards,