Forget any kind of personalized support

  • They’ll tell you to use their on-site support forum, and post a ticket if you have an issue – and you’re encouraged to buy “points” to escalate a ticket to a higher level of support.

    I posted a simple support ticket over a month ago, and immediately paid to have it escalated to (Level 2) Premium, as it’s for a dear client. It remains unassigned and unresponded to.

    Oh, and don’t bother trying to ask abut the ticket status in their community forum – because they moderate the posts, so the question won’t ever show up.

    Too bad, because it’s potentially a great plugin. But I can’t wait over a month to provide services for folks.

    • This topic was modified 7 years, 6 months ago by IAmediaworks.
    • This topic was modified 7 years, 6 months ago by IAmediaworks.
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  • Plugin Author myCred

    (@designbymerovingi)

    Hi

    I provide support Monday to Friday 9-5 to help you get myCRED working as described in the documentation. That is the level of support I am able to offer right now for myCRED ( a free product ).

    To help me, and you out, I provide a community forum where you can ask fellow myCRED users or developers for help on all matters, such as custom work (what your ticket was about) or generic questions.

    It is clearly stated on the website that tickets that are not about issues (like yours) are deleted and you never posted your request in the forums as you were asked to do (except your recent complaint).

    I wish I was able to work with myCRED full time and provide support for anything myCRED related but unfortunately this is simply not possible.

    Thread Starter IAmediaworks

    (@iamediaworks)

    Hi Gabriel-

    Thanks for responding.

    My ticket wasn’t deleted – its still sitting there, unassigned.

    And I wasn’t asking for custom work – I posted under built-in hooks asking if there was a workaround for sites that might be using ajax. A simple yes or no, or a pointer to somewhere would have helped – especially because I paid to have the ticket escalated.

    Thanks.

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