forgot password

This article lists several completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://www.ads-software.com/support/article/resetting-your-password/

Thank you very much. But I would like to understand why the recovery email does not arrive even though the email is correct.

It could be your host, it could be that the password recovery email looks a lot like spam. There are mail check plugins you can use to help diagnose this and SMTP plugins that can improve mail sending.