Forgot password confusion!

Try removing the redirect_page attribute from both of your shortcodes, so you can just test the functionality of the forgot password. It’s the email with the link in it that is important. Also, you only need to put the relative link in the reset_email_url attribute, not the full path (you’re likely being sent back to the homepage because the link in the email is wrong). For example:

[forgot-password reset_email_url="confirm-forgot-password/"]

Nope tried that on allcounts and it comes back with incorrect login. I get the email but neither option in it (link or user login) let’s me in.

I’m not sure what you mean when you say it doesn’t let you in. The email comes with a code. If you go to the page with the [confirm-forgot-password] shortcode on it and put the email address and the code you received in there, then can you reset the password?

After hitting entering email in the txt box in forgot password page you get taken back to the forgot password page and the only txt box there is for the email with no provision of a box to enter the code.

That could just be because you’re linking to the wrong page in your shortcode. Do you have the [confirm-forgot-password] shortcode on a page? If not, then put that shortcode on a new empty page. Then go to the page with the [confirm-forgot-password] shortcode on it. There you will see the fields to enter the email address, the reset code and two fields to enter the new password. Use the code you received in the email here and try to reset the password. Can you?

Thank you – partial success! Am now getting the option to enter the code but the email initial link just takes me to the same page as entering email plus code. If I use the second option on the reset email and copy and paste the code into the box it reregisters ok but I can see this will confuse members resetting on the site. Is there any way to add a reset password function in admin and also view passwords/member id ?

Both links in the email are supposed to take you to the same page. The first link is just supposed to pre-fill in the email address and code.

There’s no option to view or change a user’s password from the admin. Once the password is created, it’s encrypted and can no longer be retrieved.

Sadly it hasn’t been doing that (auto-completing) – hence client confusion. Anyway can I get the client ID to display in admin?

If you wanted to know a user’s ID, you could just go to the “Users” tab and click on a specific user. When you’re on the user edit page, their ID will display in the address bar. (It will also display in your browser’s status bar when you hover over the user link, so you don’t necessarily have to click on it.)

For your confirm-forgot-password page, if the custom link isn’t populating the fields, then you either still have a mistake in one of your shortcodes or something else on your site is conflicting. Paste the exact shortcodes you’re using here and also provide links to your registration, login, forgot password and confirm forgot password pages, and maybe we can help identify what’s wrong in your setup.

confirm-forgot-password page shortcode [confirm-forgot-password]

All other URLs begin with https://bica.net/ and then the pages as requested are /register login is at /login and forgot password is /forgot-password and lastly confirm forgot password is /confirm-forgot-password. Look forward to your expert appraisal.

Any joy?