• Resolved toodles53562

    (@toodles53562)


    When one of our users tries to use the forgot password; an email goes to that user and the link that is provided goes to a broken link that is says url1411.ctghoops.com
    I have deactivated our caching plugin and CDN, but this doesn’t seem to resolve the issue.
    Please help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    an email goes to that user and the link that is provided goes to a broken link that is says url1411.ctghoops.com

    This may very likely be a conflict, but before we confirm that, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter toodles53562

    (@toodles53562)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ctghoops.com
    Site address (URL): https://ctghoops.com
    WC Version: 5.2.2
    REST API Version: ? 5.2.2
    WC Blocks Version: ? 4.7.2
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.1.5
    Log Directory Writable: ?
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.12
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.49-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.2.2
    WC Database Prefix: wp_
    Total Database Size: 11.46MB
    Database Data Size: 8.68MB
    Database Index Size: 2.78MB
    wp_woocommerce_sessions: Data: 2.35MB + Index: 0.13MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wp_aioseo_notifications: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_aioseo_posts: Data: 0.23MB + Index: 0.01MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailster_actions: Data: 0.31MB + Index: 0.93MB + Engine MyISAM
    wp_mailster_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailster_forms_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailster_form_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_mailster_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailster_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_mailster_lists_subscribers: Data: 0.04MB + Index: 0.12MB + Engine MyISAM
    wp_mailster_queue: Data: 0.08MB + Index: 0.21MB + Engine MyISAM
    wp_mailster_subscribers: Data: 0.15MB + Index: 0.25MB + Engine MyISAM
    wp_mailster_subscriber_fields: Data: 0.09MB + Index: 0.13MB + Engine MyISAM
    wp_mailster_subscriber_meta: Data: 0.23MB + Index: 0.35MB + Engine MyISAM
    wp_options: Data: 2.75MB + Index: 0.08MB + Engine MyISAM
    wp_postmeta: Data: 0.45MB + Index: 0.15MB + Engine MyISAM
    wp_posts: Data: 1.73MB + Index: 0.08MB + Engine MyISAM
    wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
    wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_certificates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_couponmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_coursemeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wpcw_courses: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_member_levels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_ordermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_question_random_lock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_question_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_question_tags_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_queue_dripfeed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_quizzes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_quizzes_feedback: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_quizzes_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_quizzes_questions_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_units_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_user_courses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_user_progress: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpcw_user_progress_quizzes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 144
    course_unit: 8
    custom_css: 1
    customize_changeset: 51
    nav_menu_item: 17
    newsletter: 11
    page: 26
    popup: 7
    popup_theme: 8
    post: 11
    product: 16
    product_variation: 57
    revision: 252
    shop_coupon: 1
    shop_order: 7
    wpcw_certificates: 1
    wpcw_course: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (15) ###
    
    All in One SEO: by All in One SEO Team – 4.1.0.2
    Analytify - Gooogle Analytics Dashboard Widget: by Analytify – 2.0.0
    Disable Gutenberg: by Jeff Starr – 2.4
    Mailster SendGrid Integration: by EverPress – 2.1
    Mailster for WooCommerce: by EverPress – 1.5
    Mailster - Email Newsletter Plugin for WordPress: by EverPress – 2.4.18
    Popup Maker: by Popup Maker – 1.16.1
    Really Simple SSL: by Really Simple Plugins – 4.0.14
    Woo Commmerce Addon for WP Courseware: by Fly Plugins – 1.4.6
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Square: by WooCommerce – 2.4.1
    WooCommerce: by Automattic – 5.2.2
    Analytify - Google Analytics Dashboard: by Analytify – 4.0.2
    WP Courseware: by Fly Plugins – 4.8.3
    WP Mail SMTP: by WPForms – 2.7.0
    
    ### Inactive Plugins (1) ###
    
    W3 Total Cache: by BoldGrid – 2.1.2
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #8 - /shop/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Flatsome
    Version: 3.13.3
    Author URL: https://www.uxthemes.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 247
    Oldest: 2021-04-23 14:37:42 -0500
    Newest: 2021-05-03 08:37:56 -0500
    
    Pending: 8
    Oldest: 2021-05-03 08:52:56 -0500
    Newest: 2021-05-09 14:30:41 -0500
    
    ### Status report information ###
    
    Generated at: 2021-05-03 08:43:00 -05:00
    
    Thread Starter toodles53562

    (@toodles53562)

    What is the conflict with, do you know? How can I resolve it.

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Thank you for the System Status Report.

    I’m not exactly sure what is conflicting here, but based on the System Status Report, I’d start with testing out a different theme to see if resetting password works fine in a stock theme like Storefront.

    If that doesn’t help, the best way forward would be to perform a complete conflict test as per the instructions in https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @toodles53562,

    We’ve not heard back from you in a while. Just checking if were you able to perform a conflict test and if anything came up.

    We’ll be happy to hear an update from you.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘forgot password link broken’ is closed to new replies.