Forgot to save the 2fa code

  • Resolved ibrahimk53

    (@ibrahimk53)


    3 months, 3 weeks ago

    Dear Team,
    I lost my 2fa code and I also deleted my authenticator app. Now I’m unable to login to my wordpress admin account. I want to disable wordpress temporarily. Kindly help. Hope for your prompt reply

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ibrahimk53

    (@ibrahimk53)

    I have not added my site on wordfence central.

    Hello,

    Just follow the troubleshooting steps, it’s straightforward.
    https://www.wordfence.com/help/tools/two-factor-authentication/

    • This reply was modified 3 months, 3 weeks ago by iNasser.
    Plugin Support wfmark

    (@wfmark)

    Hello?@ibrahimk53 , and thanks for reaching out to us!

    Thanks for reaching out. ?I’m happy to provide you instructions on how to get back in. ?

    If you have lost or replaced your old phone and can no longer access your site(s), and you have misplaced the 2FA backup codes, there are 2 ways to get back into the site.  

    • Please use?FTP/SFTP?— or any file manager your web host provides via their administration panel. ?
    • Look inside the?/wp-content/plugins/?directory and rename the?wordfence?directory to?wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code. ?
    • Once you have logged in to your WordPress admin you can name the folder back to?wordfence?again. ?
    • Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

    Let me know if this helps.

    Thanks.

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