Forgotten password not working

  • Resolved jasoncsh

    (@jasoncsh)


    3 years ago

    Hi guys, I had to deactivate my plugin for testing purposes and now when reactivating it I have to reconnect my account. I cannot remember my password and the link on your website isn’t doing anything when entering my email address to get a password reset.

    Many thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tomwolf

    (@tomwolfhun)

    Hello @jasoncsh ,

    Maybe you have forget your email address as well…

    The https://admin.trustindex.io/forgot-password URL is working.

    You can write to support if you need further help
    Tom
    Trustindex

    Thread Starter jasoncsh

    (@jasoncsh)

    Hi Tom.

    As far as I can see (from previous email trails about my site) I’m using the correct email address. But I’ll contact support if that is the preferred method.

    Many thanks.
    Jason

    Plugin Support Adam from Trustindex

    (@adam140299)

    Hello @jasoncsh!

    Could you please send us your email to our support?

    Thanks in advance!

    Adam,
    Trustindex

    Thread Starter jasoncsh

    (@jasoncsh)

    Hi Adam,

    I have done. I received a response (from Lidia) and have since replied to that but haven’t heard back since.

    Many thanks
    Jason

Viewing 4 replies - 1 through 4 (of 4 total)
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