Form and Hotmail

Hello simaduse,the Form Plugin works with Hotmail email account as well. Please check your spam folder.

As to the second question, at this moment it is not possible, but we are going to add that feature during our updates.

Thank you.

Hi,
I check my spam folder in hotmail. and i dont see any email from the web site. it′s there a way to check if the email its beeing send?
this is the web site
https://elenamolina.co/productos/obras-personalizadas/

thx

Just try to create new USER this way you will get auto message If you get auto message from your site then everything is ok, if you don’t get then the problem is in SMTP.

We are sorry to hear that. Could we ask you kindly to give another try, please and create a new user in your WordPress account. With that user’s account, submit the email once again and check whether it goes through or not. Don’t forget to check the spam/junk folders once more time and move to inbox if detected. Otherwise, you will need to install any third party SMTP plugin and check whether your email client does actually support HotMail. And the final line would be to connect to your host and ask them to go through your SMTP settings. The reason we ask you to contact your host is because we have tested the form with HotMail at our end and the emails are being sent directly to the inbox. Please, keep us updated on this regards. Thank you!

I create a new usar ( the administrator account is with a hotmail account and it send me the “new user” confirmation).

What do you recommend me to install for a third party SMTP plugin? so i can do that one too. and what should i ask to the Hosting provider for help?
thank you ??

Dear simaduse, thank you for your cooperation. We are really sorry that this takes some time now. We are doing the utmost to help. Regarding the plugins, please give a test try with Postman SMTP Mailer/Email Log and/or Easy WP SMTP. IF the plugins detect any error, then you shall contact your hosting company and ask to go through the SMTP settings of your account/website.

I intall the easy WP SMTP.
And and i try, and this is what shows up
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

how can i continue? What should i tell the Hosting provider?

Thank you for the help

This error could mean different things and have different reasons. The most simple way to contact the hosting company and describe the error, by telling that you have tested the SMTP settings of your plugin and found out the error “SMTP connect() failed”. That will be enough for the host to go through your settings and system in order to fix the issue. This could be an issue with blocked ports on VPS and the host shall open it. Another alternative will be to fix your domain SPF record so Hotmail will not flag the email as spam or block it. Let us know how this goes through. Thank you!

Hello,
i will call the company for a solutions.
can you explain to me the “domain SPF record”.
Thx a lot

SPF records helps users to identify potential spammer, who tend to send messages with forged envelope senders (the address used during the SMTP MAIL FROM command) on behalf of your domain. Recipients can refer to the SPF record to determine whether a message claiming to be from your domain is from an authorized mail server.

I will keep trying with the Hosting provider. Thank you so much