Form broken

  • Resolved Robin

    (@cinghaman)


    3 years, 8 months ago

    Hi the form in the backend no longer works I no longer have the ability to edit it, the console errors below (This happens when i enter/edit a form) the frontend form is still showing but i no longer have ability to make any change to the form its on the latest version + latest version of WordPress

    builder.js?ver=3.5.2:7199 u.Channel
    backbone.marionette.min.js?ver=5.6.2:20 Uncaught constructor
    builder.js?ver=3.5.2:1030 Uncaught TypeError: Cannot read property ‘top’ of undefined
    at n.resizeGutter (builder.js?ver=3.5.2:1030)
    at resizeBothGutters (builder.js?ver=3.5.2:1014)
    at dispatch (jquery.min.js?ver=3.5.1:2)
    at v.handle (jquery.min.js?ver=3.5.1:2)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    Can you update your Ninja Forms plugins to their latest versions and let me know if you continue to have the same issues?

    If the issue is still happening, can you try clearing your browser cache and log out and back into your site.

    If the issue is still happening, can you then try temporarily deactivating all your plugins that are not Ninja Forms add-ons and switching to a default WordPress theme like Twenty Twenty.

    If you do not have a Test/Development environment for your site (this is best practice and highly recommended), you can use the Health Check plugin (https://www.ads-software.com/plugins/health-check/) to temporarily disable plugins and your theme for a single user session, instead of all users using your site.

    If this solves your issue, then the problem was caused by an issue in one of those plugins or your theme. You can then reactivate them one at a time until the issue returns to determine which plugin/theme is causing the conflict.

    Thread Starter Robin

    (@cinghaman)

    Hi, thanks for msg, we can close this ticket I migrated the form to a different plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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