Form data not visible anywhere

When submitting return item the note from the form isn’t visible anywhere. I can see which item is being returned in the notes on the order – very inconvenient, BTW – can we get a mark on the item in the list within order?
However, the note (why the item is being returned) is not visible anywhere – not in the note and neither in the email generated. This is a huge deal because refund eligibility is being determined based on the RMA reason.