Form Doesn’t Connect to the Correct List

  • Resolved aywangsd

    (@aywangsd)


    2 years, 6 months ago

    I created a form to associate with a new list in MailChimp. Once the list is created, you can see the list column set to the new list. But as soon as somebody submits the subscription form, the form becomes associated with an old list in MailChimp. This is very strange. Thanks for looking into it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @aywangsd,

    That is indeed very strange. I would have to assume that some sort of identifying bit of information (like the title or something) is shared between lists, and that is causing some sort of confusion.

    I’d recommend first clearing the API cache (https://yikesplugins.com/knowledge-base/api-cache-settings/) and if that doesn’t work, delete the form and re-create it. If neither of those work, you can delete the plugin and re-install it. This will wipe all plugin data from your WordPress site that might be interfering with the connection.

    Let me know if that helps,
    Jon

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    ?????? YIKES, Inc. Co-Owner

    Hello @aywangsd,

    Just checking in.

    Please let us know if you still need help with this issue.

    Thank you!
    -Tracy

    Plugin Contributor yikesinc

    (@yikesinc)

    Hello @aywangsd,

    We haven’t heard back from you in a while so I am going to close out this ticket.

    If you need more help, please reopen it and we will be happy to help you.

    Thank you!
    -Tracy

Viewing 3 replies - 1 through 3 (of 3 total)
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