Form doesn’t work. reCaptcha error

  • Resolved Marko Radulovic

    (@upss1988)


    6 years, 2 months ago

    Hello there,

    I’ve bought your plugin, and everything worked well until now.

    – On one popup form, I can’t click on Subscribe button because it is disabled. See the screenshot: https://prnt.sc/m31jb9
    – The trouble with form and reCaptcha shows error every time when you want to subscribe. Please see the screenshots: https://prnt.sc/m31kbt and https://prnt.sc/m31klw

    I have tried to change the version of reCaptcha, but the same thing.

    Thanks on your fast respond

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @upss1988

    Can you try having the popup appear on a different page that doesn’t also have the form in the sidebar, or temporarily remove the sidebar item? We have a hunch that it’s because there are two loaded on the page, but would love some confirmation.

    This detail may be causing all the issues listed above.

    Hi, I’m having a similar issue on my site. I have reCAPTCHA enabled, but every time someone tries to submit my form, they get the “Failed reCAPTCHA check” error.

    I have followed this tutorial: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/17880?lang=en_US

    The form in question is placed inside a popup. Is there any way to make the captcha work when the form is inside the popup?

    • This reply was modified 6 years, 1 month ago by Mel.
    Plugin Author Constant Contact

    (@constantcontact)

    @missikk2 do you have a URL we could see and test the form at?

    @constantcontact I talked with some of your customer support people and we figured out that the captcha wasn’t working because the form was inside a popup. The form itself was created with your plugin, but the popup was created using a different plugin.

    For the moment, we have turned off captcha since the site is live and it was hindering people from being able to use our form. Is there a way to turn on and off captcha for separate forms instead of having captcha be a universal setting? It would be nice to be able to do that if we can’t get captcha to work in our form that is in a popup.

    In any case, the form is on this site: https://projectbestlife.org/

    Plugin Author Constant Contact

    (@constantcontact)

    Gotcha. Makes sense overall.

    I know we have an open issue to disable the reCAPTCHA per-form, but this hasn’t been worked on for release quite yet.

    We may need to do some poking at things to see if there is a way to prevent modal popup forms from clashing with any other forms found on the page, like in a sidebar or footer. Am kind of waiting for feedback from @upss1988 to see and confirm details around that.

    @constantcontact Right on, thanks for your help! I’m glad that disabling reCAPTCHA on a per form basis is in the pipeline.

    Plugin Author Constant Contact

    (@constantcontact)

    Any changes on your front @upss1988 ?

Viewing 7 replies - 1 through 7 (of 7 total)
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