Form Email Notification

  • Resolved ashankrao

    (@ashankrao)


    1 year ago

    Hello Team,

    We are having trouble in getting the email notification whenever the form in submitted. we have created an email notification but it did not work. what can be the possible solution for this issue? Please help!

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudevsupport3)

    Hi @ashankrao,

    Hope this message finds you well.

    Do you have any other form on your site? If so, do you get notifications?

    Commonly this issue is related to the email function not working properly, in such case we would suggest installing an email log plugin to track the emails that are being sent from your site from any other plugin and also Forminator.

    As an alternative and as a good practice you can try using an SMTP plugin, this also might guarantee email deliverability.

    For both options, a good choice would be WP Mail SMTP plugin.

    Let us know what you find in the logs.

    Best regards,
    Laura

    Thread Starter ashankrao

    (@ashankrao)

    Hello Laura,

    Thank you for your message. I had created 3 forms in forminator and form them, i get email notification from the 2 forms but did not get any notification from the 3rd form. Is this issue exists because of the another form plugin installed on the website?

    Thank you

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ashankrao ,

    Another form plugin might be a problem but not necessarily. However, I strongly suggest trying with SMTP plugin as Laura advised
    https://www.ads-software.com/support/topic/form-email-notification/#post-17147971

    kind regards,
    Kasia

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @ashankrao,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Regards
    Nithin

Viewing 4 replies - 1 through 4 (of 4 total)
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