Form Entries Saved instead of checkout

  • Resolved ktaylor310

    (@ktaylor310)


    7 months ago

    I am having issues with one of our forms. There are a series of classes to choose from which are paid for via Stripe. There are 2 choices. If you choose installment plan, registrant is redirected to a payment form on another page. If not, you simply pay at the bottom of the form via Stripe. The redirect is working fine, but the payment at the bottom of the form is not. Instead of redirecting to Stripe, we get the message “form entry saved”.

    I googled the issue and saw that someone had the same problem 1 1/2 years ago and your company acknowledged a bug with conditional logic and checkboxes. The solution was to change all of the checkbox values to lower case and re-do the conditional logic. It took an hour to accomplish this, but it is still not working for stripe payment.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @ktaylor310

    I hope you are doing well.

    I checked our open bugs and I could only find this case https://www.ads-software.com/support/topic/conditions-hiding-the-problem/ but none with payment.

    Can you please export your form https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export and share using pastebin.com?

    Best Regards
    Patrick Freitas

    Thread Starter ktaylor310

    (@ktaylor310)

    Thank you. Here you go: Academy Registration – Pastebin.com

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @ktaylor310

    Thank you for sharing the form!

    I imported it to my test setup and checked. It seemed to work fine:

    – I filled-in basic fields
    – an then made selections in a way so I would not be redirected
    – I could see the Stripe’s payment field at the bottom of the form
    – so I filled it in (using test card data as it’s in test mode)
    – and submitted the form

    This worked and
    – I got the inline “thank you” message displayed
    – form got hidden
    – a look into “Forminator -> Submission” page in back-end showed that my submission data was saved and that Stripe payment was made correctly.

    Note: the on-form Stripe payment does not redirect you to Stripe; it’s not even supposed to do this – it’s built-in into the form so you only put credit card details there and hit submit and that’s it – you will not be taken into any external page.

    As you mentioned, that Stripe payment at the bottom doesn’t work for you – so when you go to “Forminator -> Submission” page in the back-end and check such submissions, there should be a “Stripe Payment” section like this

    https://app.screencast.com/CsMmvbqh4irpR

    Is it not showing there at all for you or it’s showing some payment errors there?
    Could you also share a screenshot of that “form saved” message that you are getting on front-end when the issue happens?

    And finally, please advise – is there any specific set of options I should be selecting on form when trying to replicate the issue?

    As I mentioned, I tried that but so far it worked so I’m wondering if this would be specific to site or specific to
    some selections on form only (so conditional logic set for payment plans).

    Kind regards,
    Adam

    Thread Starter ktaylor310

    (@ktaylor310)

    Thank you so much for your time!! I looked on the backend and payments are showing as completed. I did find one mistake in the conditional logic for one of the behaviors (heavy, heavy conditional logic) and fixing that also fixed the success message. I have re-tested the forms, success messages and various emails and everything seems to be working now. Thank you again for looking into this.

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @ktaylor310,

    I’m pleased to hear that the issue has been resolved. If you have a moment, I would greatly appreciate it if you could take the time to rate our plugin. Your feedback will help us continue to provide and improve the plugin for free.

    https://www.ads-software.com/plugins/forminator/#reviews

    Kind Regards,
    Nebu John

Viewing 5 replies - 1 through 5 (of 5 total)
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